Clinical Manager

Job Description

Job Description

Description :

The Eye Associates, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer / patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.

The Clinical Manager plays a key role in the effective functioning of a clinical department or unit within a healthcare organization. This position involves supervisory responsibilities, quality assurance, staff management, and collaboration with other healthcare professionals to maintain and improve patient care standards.

Job Responsibilities :

• Communicate effectively with all patients in a professional and courteous manner; act as a role model to fellow employees.
• Answer patient questions, including telephone inquiries. Responsible for handling all irate patients, assessing situations; and resolving problems.
• Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance, as needed.
• Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with the doctors if they are behind schedule.
• Review invoices for back-office supplies to make sure they are accurate; submit to Payables for payment.
• Prepare Shift planning each month to put the Doctors names of who is in each clinic per day.
• Approve time-off requests and maintain the Time-off Calendar.
• Provide additional support to ophthalmic technicians, including triaging phone calls from patients and returning patient phone calls.
• Mentor Clinical Leads and Front Staff to ensure adherence to protocols.

Benefits :

As a team member at The Eye Associates, you'll enjoy :

Requirements :