Sales Support Admin

Sales Support Administrator

The Sales Support Administrator will provide essential support to the Sales Team and assist in day-to-day administrative tasks throughout the sales cycle. This role is focused on ensuring smooth internal operations, maintaining accurate sales records, and supporting direct customer interactions to enhance the sales experience. The Sales Support Administrator works and collaborates cross-functionally with Sales, Product, Marketing, Finance, Support, and Merchant Services teams to ensure seamless processes and excellent customer experiences.

Key Duties

• Coordinate and manage hardware evaluations for prospective pharmacy customers, including setup, tracking, follow-up, and direct customer communication.
• Prepare and create orders for needed equipment, ensuring accuracy and timely coordination with Finance, Operations, Support, and Merchant Services teams.
• Manage purchase order (PO) and order processing to ensure smooth fulfillment and customer satisfaction.
• Maintain accurate and up-to-date records in CRM systems (Salesforce, Microsoft Dynamics, and other internal tools).
• Interact directly with customers to answer routine questions about RedSail products, solutions, and order status.
• Provide timely updates and feedback from prospects and customers to the sales team and internal stakeholders.
• Collaborate cross-functionally with Sales, Product, Marketing, Finance, Support, and Merchant Services to ensure smooth execution of sales processes and initiatives.
• Assist in preparing sales-related documents, such as proposals, agreements, and follow-up communications.
• Support special projects for customer updates and initiatives as needed, ensuring clear communication and alignment across teams.
• Perform additional clerical and administrative tasks to support sales team effectiveness.

Education / Training

Required Work Experience / Skills

Preferred Work Experience / Skills

Discretionary Judgment

Physical Demands, Working Conditions, and General Employment Guidelines

Equipment

Safety to Self and Others

Working Conditions / Hazards

Work Location

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.