Sr. Director, DTC Applications

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Sr. Director, DTC Applications

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Revelyst

Revelyst is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors.

Job Summary

The Sr. Director, Direct-to-Consumer Applications will oversee and optimize all consumer-facing systems and technologies, supporting seamless online shopping experiences, customer service operations, digital marketing, and all tools that enhance engagement and satisfaction for individual customers.

Responsibilities

Develop, maintain, and communicate a multi-month / year roadmap for direct consumer applications that support Revelyst's long-range business development plans.

Manage eCommerce platforms, ensuring smooth functionality and alignment with business goals.

Manage and develop a team of technologists and collaborate with other technical and business leaders to drive outcomes beneficial to Revelyst's growth.

Oversee customer service applications to ensure responsive and effective support for consumer inquiries.

Lead the development, implementation, and maintenance of technology solutions that support eCommerce operations, collaborating with direct-to-consumer functions in other platforms and adjacent channel sales teams.

Collaborate across Revelyst platforms and technical teams to drive efficient delivery of data and information to the customers we support.

Collaborate with marketing teams to integrate consumer-facing systems with promotional campaigns and loyalty programs across all channels.

Monitor system performance and customer experience metrics to identify areas of improvement.

Stay informed about emerging consumer technology trends and recommend appropriate innovations.

Own and drive direct-to-consumer architecture, platform resiliency / security, and ensure systems are current, collaborating with other technical teams developing / selling digital consumer products.

Apply advanced / emerging technology solutions to drive business growth and efficiency.

Manage all technology business-related functions of this space (budgets, invoices, contractors, etc.).

Conduct regular governance & steering conversations with key customers to ensure priorities are aligned and our roadmap supports business objectives.

Seek opportunities to drive cross-channel business advancement through the use of technology.

Qualifications

Bachelor's degree in Information Technology, computer science, or a related field.

Proven experience managing eCommerce platforms and consumer-facing applications.

Strong understanding of digital customer service tools and best practices.

Excellent project management skills and ability to lead cross-functional teams.

Analytical mindset with a focus on improving customer satisfaction and system efficiency.

Years of Experience

7–10 years leading a team in e-commerce / IT departments

Working Conditions

Environment : Primary office setting with standard lighting, temperature, and noise levels.

Schedule : Full-time, typically Monday through Friday.

Travel : Frequent travel to office locations for meetings with staff or key stakeholders.

Stress : Must be able to manage multiple priorities and deadlines in a fast-paced environment.

Physical Requirements

Manual Dexterity : Frequent use of hands and fingers to operate computers, tools and standard office equipment.

Vision : Specific vision abilities required include close vision, color vision, and the ability to adjust focus for working with screens and hardware.

Hearing and Speech : must be able to communicate effectively in person and via phone or video conferencing.

Pay Range

Annual Salary : $196,000.00 – $240,000.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills / achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including : medical and dental, vision, disability and life insurance, 401(k), PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Equal Opportunity Employer – Minorities / Females / Protected Veteran / Disabled

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