ATTENDANT - BANQUETS BEVERAGE

Position Overview:

The primary responsibility of a Banquet Beverage Attendant is to ensure that all guests are drinking responsibly and not over-indulging in alcoholic beverages and to interpret the needs of the guests and see that these needs are met in a timely, positive manner and to strive for guest satisfaction in each and every guest encounter. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Anticipates guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintains positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolves guest complaints, ensuring guest satisfaction.
• Monitors and maintains cleanliness, sanitation and organization of assigned work areas.

Additional Duties & Responsibilities:

• Maintains complete knowledge of service requirements for assigned function:
  • Ability to stock and maintain all liquor brands, beers, non-alcoholic beverages, and glassware on banquet beverage bars.
  • Maintain basic knowledge, characteristics, and description of liquors, wines, and champagnes.
  • Possesses basic knowledge of glassware, bar ingredients, preparation method and garnishes required.
  • Group name, type of function and expected attendance.
  • Scheduled hours of service.
  • Special requests/arrangements.
  • Location of bar in function room.
  • Order of service.

Additional Duties & Responsibilities:

• Maintains complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Assists in transporting bar unit with all supplies and equipment to assigned function area and set up in specified location in accordance with departmental standards. Ensure security of all bar supplies in function area.
• Provides club service for designated beverages.
• Serves drinks to guests in accordance with departmental standards when re-leaving bartenders.
• Collects drink tickets where specified.
• Issues, opens and serves wine/champagne bottles; collects payment/tickets where specified.

Additional Duties & Responsibilities:

• Anticipates and communicates replenishment needs promptly, ensuring no shortages throughout scheduled function time. Ensures proper authorization for additional payments as required prior to replenishing.
• Assists in transporting bar unit with all supplies and equipment from function area to designated area and breakdown the bar in accordance with departmental procedures.
• Prepares consumption report promptly according to specified procedures where applicable.
• Presents guest check and process payment. Adheres to all cash handling and credit policies/procedures.
• Legibly completes bottle transfer slips and distributes accurately.
• Ensures maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.
• Uses all chemicals in accordance with OSHA regulations and hotel requirements.

Company Standards of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent preferred.
• 1 year experience as a barback, food busser, or hotel steward.
• Must be able to obtain a Health card, Alcohol Awareness card, and valid non-gaming registration.
• Provide legible communication.
• Compute basic mathematical calculations.
• Ability to perform job functions with attention to detail, speed and accuracy, prioritize and organize.
• Be a clear thinker, remain calm and resolve problems using good judgment.
• Follow directions thoroughly.
• Work cohesively with co-workers as part of a team, work with minimal supervision, maintain confidentiality of guest information and pertinent hotel data.
• Available on all shifts as needed.
• Excellent professional presentation and grooming.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Maintain a professional, neat and well-groomed appearance adhering to The Venetian | The Palazzo Casino Resort’s appearance standards, maintain consistent adherence to The Venetian | The Palazzo Casino Resort’s Unmatched Guest Service Standards, work varied shifts, including weekends and holidays.

Physical Requirements:

• Must possess the ability to access all areas of the facility, stand, stretch, bend, and kneel without restriction.
• Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.