Payments Processing Associate in Serbia (English speaking, Afternoon shift)FP Markets • Madison, WI, US
Payments Processing Associate in Serbia (English speaking, Afternoon shift)
FP Markets • Madison, WI, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Proven experience (1+ years) in payments processing, finance operations, or transaction handling, preferably in industries such as fintech, online trading, iGaming, or eCommerce. Strong understanding of PSP operations, banking procedures, and various global payment methods. High attention to detail, accuracy, and ability to work with large volumes of transactions. Excellent communication skills (written and verbal), with a client-focused mindset. Ability to work independently and collaboratively in a fast-paced, deadline-driven environment. Problem-solving and investigative skills for handling failed or suspicious transactions. Proficiency in Microsoft Excel and familiarity with ERP or payment platforms. Strong organizational skills and ability to prioritize multiple tasks efficiently. Openness to learning and adapting to new processes and technologies. Fluent verbal and written English (additional languages are a plus). Ability to work in the afternoon shift Monday-Friday 15 : 00 - 23 : 00. Welcoming, young and multicultural team with approachable leadership. Ability to contribute to dynamic business at a growth phase. High level of autonomy, support of ideas and putting your expertise into the best practices for the company. Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders. Competitive remuneration, regular salary reviews and performance-based incentive schemes. Vibrant company life : from team activities to global celebrations. Fully remote work. Interview with People Function member (30 - 45 min) to assess match to our culture. Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations. An assessment to evaluate your technical skills. Final interview with team members.
Payments Processing Associate
FP Markets Group of Companies is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a full-time Payments Processing Associate in Serbia (remote).
This is an exciting opportunity to join an established but ambitious and rapidly-growing company and be a part of a fast-paced multi-cultural environment with friendly and talented co-workers with a focus on high performance enabled by cutting-edge technologies.
Reporting to : Payments Team Leader
Please note that this position is for candidates located in Serbia.
Responsibilities :
- Transaction Processing : Process incoming and outgoing financial transactions in line with company policies and regulatory requirements.
- Daily Withdrawals : Ensure daily withdrawals are reviewed, validated, and processed promptly and accurately.
- Deposits & Transfers : Apply and reconcile client deposits and internal transfers, verifying payment details as needed.
- PSP Management : Monitor and coordinate with over 50 Payment Service Providers (PSPs) to ensure proper transaction flow and resolve any issues.
- Bank & PSP Communication : Maintain daily contact with banks and PSPs for funding confirmations, settlements, and account monitoring.
- Failed Transaction Resolution : Monitor and address failed or rejected transactions, escalate issues, and coordinate with relevant teams.
- Suspicious Activity Investigation : Investigate and resolve suspicious cases or anomalies, escalating to compliance when necessary.
- Client Support : Respond to client queries regarding funding issues, provide proof of payments, and assist with discrepancies.
- Internal Coordination : Liaise with customer support, finance, and compliance teams to address and resolve funding-related queries.
- System Monitoring : Track the performance of payment systems, identify irregularities, and report technical issues.
- Customer Activity Monitoring : Observe and report on customer transaction activity to support risk and compliance assessments.
- Continuous Learning : Stay updated with new payment methods
Candidate Profile :
Our Offer :
Journey to FP Markets :
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!
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