Learning Experience Designer: AI and Technical Skills

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Are you passionate about technology and skilled at making complex subjects accessible to everyone? Our organization is investing heavily in critical technical skills—from AI literacy to advanced cloud specialists— and we need an innovator to design and deliver high-impact learning experiences that drive skill transformation across the organization.

As a core member of the Tech Skills Team, you will specialize in using AI and automation to enhance the design and delivery of our technical curriculum. If you have a background in or strong affinity for tech and are excited by the challenge of leveraging cutting-edge tools to drive skill development at scale, this is your chance to contribute directly to our organizational transformation.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Springfield, MO; or Monett, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for :

You will be a key contributor in the design, delivery, and management of technical learning experiences, ensuring our associates have the skills needed for the future.

Design Technical Learning Journeys : Apply instructional design principles (with guidance) to create engaging, high-impact learning paths focused on critical technical skills (e.g., specific cloud platforms, advanced programming languages, etc.).

AI / Automation in Learning : Assist in designing and developing learning experiences that are delivered or enhanced using AI tools and automation—think personalized coaching prompts or automated content curation.

Prototype New Tools : Contribute to prototyping and implementing new EdTech, focusing on tools that can specifically accelerate technical skill acquisition.

Research Emerging Tech : Help research and evaluate emerging technologies in the learning and development space, specifically those relevant to technical training and skill validation.

Tech Learning Library Management : Support the management and optimization of our extensive library of tech learning licenses and platforms (LinkedIn Learning, Pluralsight, Google Skills).

Engagement Reporting : Collect, organize, and analyze learning engagement data (completions, usage rates, skill lift) to report on the effectiveness and ROI of our technical learning investments.

Collaborate closely with subject matter experts, L&D Specialists, and other stakeholders to share findings and support the adoption of new learning solutions.

Perform other duties as assigned to support team initiatives and Talent Development events and enhance learning experiences across Jack Henry.

What you'll need to have :

Minimum of 18 months experience in learning experience technical design, technology implementation, AI / tool management, workflow automation, or content development in a technical or learning environment.

AI / Productivity Tool Experience : Direct experience applying AI tools (e.g., generative AI, LLMs) to enhance productivity or used for content creation in a technical or learning context.

Technical Aptitude : A strong interest in or foundational knowledge of critical technical domains (e.g., software development lifecycle, cloud technologies, data analytics).

Skills : Demonstrated ability to work under moderate supervision, contribute to project initiatives, and assist with data collection and analysis.

What would be nice for you to have :

Education : Bachelor’s degree.

Data Analysis Skills : Ability to collect, interpret, and present learning data from various sources to drive improvements in learning design and delivery (experience with Tableau, Power BI, or standards such as xAPI is a plus).

Advanced AI Integration : Practical knowledge of how to integrate AI agents or automation into learning workflows for personalized or scaled delivery.

Portfolio : A portfolio showing examples of instructional design for technical or complex subject matter.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

WhyJackHenry?

At Jack Henry, we live by the motto : “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’realso leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our CorporateSustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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