Manager, Support ExpertDocuSign • Provo, UT, US
[error_messages.no_longer_accepting]
Manager, Support Expert
DocuSign • Provo, UT, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]5+ years of experience in a technical, customer-facing role supporting enterprise SaaS products 3+ years of experience as a team lead or manager in a technical support environment Experience managing individuals in hybrid or remote team environments Bachelor's degree or equivalent experience in Computer Science, Engineering, or related technical field English language fluency Effective and proven technical background in software, including handling escalations and mentoring teams Experience with web-based applications or development Proficiency in using Salesforce, JIRA, and other ticket / case management platforms Experience providing and / or assisting with technical training, documentation, or knowledge base content creation Exposure or familiarity with Docusign or comparable agreement technology platforms Familiarity with internet technologies such as REST APIs, JSON, XML, SOAP, and Pub / Sub architecture Fluency in an additional language beyond English
Manager Of Technical Support
As the Manager of Technical Support, you will lead a team of Technical Support Engineers (TSEs) who resolve complex technical inquiries and support enterprise customers across Docusign's product portfolio. You will be responsible for coaching, developing, and empowering your team to provide world-class customer service while ensuring operational excellence across support delivery. This includes managing escalations, fostering cross-functional collaboration, and driving continuous improvement. Your leadership will help ensure customer success, team satisfaction, and scalable support operations.
This position is a people manager role reporting to the Director, Digital Customer Support.
Responsibilities include :
- Lead, develop, and coach a team of Technical Support Engineers (TSEs)
- Manage onboarding, mentoring, and ongoing development of team members
- Drive operational efficiency through KPI tracking, process optimization, documentation, and change management
- Conduct performance evaluations, including bi-annual focal reviews
- Act as a liaison between Technical Support and cross-functional teams, including Engineering, Product, and Professional Services
- Support escalated enterprise customer issues and risk assessments
- Identify and escalate systemic issues and emerging customer trends
- Oversee compliance activities and quality reviews within the support environment
Basic requirements include :
Preferred qualifications include :
[job_alerts.create_a_job]
Support Manager • Provo, UT, US
[internal_linking.similar_jobs]
Direct Support Professional (DSP) / In-Home Caregiver.Would you like to support individuals with developmental disabilities to lead self-directed, meaningful lives? Are you looking for a.This entry...[show_more]
Right at Home In-Home Care & Assistance is seeking to hire skilled Caregivers and Home Health Aides to join a dynamic care team providing cheerful assistance in-home.
This new Provo office has s...[show_more]
We are the leading player in the SaaS analytics and workflow space for dental practices, launched in 2015 to help dentists manage and grow their practices.
Our best-in-class tech makes it more fulfi...[show_more]
Resident Experience & Internal Support Specialist.As a Resident Experience & Internal Support Specialist, you will ensure the successful support of both the employees and residents through key proc...[show_more]
Participant Services Team Manager.The Participant Services Team Manager is responsible for overseeing the daily operations of a Customer Service team.
The manager is accountable for hitting performa...[show_more]
The Operational Excellence Manager leads the cultural transformation in Manufacturing Operations to achieve the vision of Nature's Sunshine to become the world leading Health & Wellbeing compan...[show_more]
Free Team Member Meal & Drinks While You Work.Discount For You & Family / Friends When Not Working.Flexible Schedules, Full & Part Time Shifts available.
Health, Vision, Dental, & Life...[show_more]
Work from Home Data Entry & Office Administration – Flexible Online Role.We are seeking organized and motivated individuals in Provo, Utah, USA, for an entry-level remote position in data entry...[show_more]
Step into our legacy of serving working class families since 1951, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and ...[show_more]
The Sales Support Specialist is driven by customer satisfaction.They are crucial in assisting multiple departments in executing proposals for the shipment of customer requirements through accurate ...[show_more]
We are seeking an experienced and motivated Implementation Manager to join our team.The Implementation Manager will be responsible for overseeing the successful planning, coordination, and executio...[show_more]
At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
But we are more than a platfor...[show_more]
Reboot Monkey offers seamless data center management and colocation services, handling collocated infrastructure with expert care.
Our remote hands support ensures smooth operations within data cent...[show_more]
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
Risk Labs is the foundation and core team behind UMA, and some top tier products built with it such as oSnap, Oval, and the Across protocol.
The Risk Labs team, operates as one cohesive (amazing!) c...[show_more]
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thi...[show_more]
MedCBO is a Colorado-based healthcare business infrastructure company that empowers independent physician groups across the United States to launch, manage, and scale their practices.We provide a c...[show_more]
Remote Manager in Training- CS / Sales.Join Our Team as a Sales Manager - Work from Anywhere!.Are you an experienced and motivated individual looking to elevate your career in customer service and sa...[show_more]
Direct Support Professional
Chrysalis • Provo, UT, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Direct Support Professional
Right at Home Utah County • Provo, UT, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Senior Support Specialist
Dental Intelligence • Pleasant Grove, Utah, United States, 84062
[job_card.permanent]
[last_updated.last_updated_variable_days]
Resident Experience & Internal Support Specialist
Havenpark Communities • Orem, Utah, United States, 84057
[job_card.full_time]
[last_updated.last_updated_30]
Participant Service Team Manager
Navia Benefit Solutions • Provo, UT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Manager, Operational Excellence
Nature's Sunshine Products • Spanish Fork, UT, USA
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Shift Lead / MIT Manager In Training
MB Provo • Provo, UT, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Work from Home Office Support Assistant
Top Level Promotions • Provo, UT, us
[filters.remote]
[job_card.full_time] +1
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Work From Home - Client Support Manager
AO Garcia Agency • Provo, Utah, United States, 84601
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30]
Sales Support Specialist
HEICO • Provo, UT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Implementation Manager
Journeyfront • American Fork, Utah, United States, 84003
[job_card.full_time]
[last_updated.last_updated_variable_days]
Senior Manager - FinTech Systems
Qualtrics • Provo, UT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
External Project Manager (Full Time)
RM Staffing B.V. • Orem, UT, US
[job_card.full_time]
[last_updated.last_updated_30]
Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)
Data Annotation • Spanish Fork, Utah
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Senior Product Manager - Protocol
Risk Labs • Provo, UT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Data Center Repair Manager
EOS IT Company • Spanish Fork, UT, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Neurology – Independent Practice Track (MedCBO Supported)
MedCBO, Inc • Provo, Utah, United States, 84601
[job_card.full_time]
[last_updated.last_updated_variable_days]
Remote Manager in Training- CS / Sales
Global Elite • Provo, Utah, United States, 84601
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30]