Medical Front Desk Specialist

Join our team as a Medical Front Desk Specialist and play a crucial role in creating a welcoming, professional atmosphere for our patients. This highly interactive, customer-facing position supports both front and back office functions in a busy medical practice averaging 100 patients per day. The ideal candidate is committed to the long term, ready to learn new systems, and thrives in an environment where professionalism, warmth, and clear communication are essential.

Hours (30 hours weekly):

Monday: 7:15am - 7:15pm (90 min lunch)

Tuesday: 10am - 1pm

Wednesday & Thursday: 7:15am - 6:15pm (90 min lunch)

Key Responsibilities:

• Greet all patients with a warm, friendly, and professional presence
• Manage patient scheduling and maintain organized front desk flow
• Support the doctor during patient visits (calling out adjustments and note-taking)
• Assist with back-office tasks as needed to ensure seamless clinic operations
• Consistently deliver a high-quality patient experience with empathy and attention to detail

• Soft skills: Professionalism, excellent communication, empathy, and emotional intelligence
• Willingness to commit to the role long-term and grow with our team
• Eagerness to learn and master all new office and health information systems (e.g., scheduling tools, electronic records)
• Adaptability and continuous learning mindset
• Strong organizational skills and the ability to thrive amid a high volume of patients
• Previous experience in a medical setting is a plus but not required
• Food service backgrounds (e.g., Starbucks barista) are a strong plus