Technical Program Manager

Job Description

Technical Program Manager

(Plano Texas In-Office)

JOB PURPOSE

Leads the overall journey portfolio of initiatives for strategic, business, and technology roadmaps primarily for the Digital Commerce journey or others as assigned. You will develop and execute program strategies, manage project plans, and ensure alignment with business objectives.

ABOUT UPBOUND

Upbound Group, Inc. (effective February 27, 2023: NASDAQ: UPBD) is an omni-channel platform company committed to elevating financial opportunity for all through innovative, inclusive, and technology-driven financial solutions that address the evolving needs and aspirations of consumers. The Company’s customer-facing operating units include industry-leading brands such as Rent-A-Center and Acima that facilitate consumer transactions across a wide range of store-based and digital retail channels, including over 2,400 company branded retail units across the United States, Mexico and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas.

KEY RESPONSIBILITIES

• Drives on time, on budget, quality delivery across all teams responsible for delivery of the approved strategic, business, and technology initiatives for Digital Commerce
• Drive the end-to-end agile program management framework for Digital Commerce using methodologies such as scrum, kanban and SAFe
• Drive agile adoption and maturity plans for the Digital Commerce journey including but not limited to Scrum Adoption, Quarterly Planning, continuous planning
• Lead the end-to-end management of strategic, business, and technology initiatives
• Coordinate and drive the planning activities including milestone setting, budget forecasting, resource planning, and developing a coordinated program plan based off of cross-functional inputs and assumptions
• Responds to escalated project issues that may impede project delivery and coordinates solutions
• Monitors and analyzes project metrics to identify weaknesses or problems and to propose operational improvements and cost savings for future projects
• Produces reports on key initiatives (Key Accomplishments, Next Steps, Key Issues and Risks, Team Measurement and other pertinent metrics as required). Keeps project status updated so dashboards reflect current state
• Understands technology ecosystem to ensure end to end planning is sufficient for the digital commerce journey. Aligns with all platform and value stream leaders to drive the deliverables required of their teams which contribute to the end-to-end Digital Commerce initiatives
• Leads across value streams and platforms to deliver on enterprise initiatives from a technology delivery perspective
• Provides overall strategic governance for projects by driving standards, processes and tools used for effective project delivery
• Collaborate with cross functional teams, manage program budgets and foster a culture of continuous improvement within the technology organization
• Must possess a strong executive presence and have the ability to interface with executives at all levels
• Must possess excellent verbal and written communication skills including the ability to explain IT concepts and technologies to business leaders

JOB REQUIREMENTS

• 10+ years of overall experience in IT with 7 or more years of program leadership responsibilities
• Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or related field with 10+ years of experience in a variety of software development methodologies
• Project Management and Agile certifications a plus
• Exceptional leadership and decision making skills with the ability to develop and communicate strategic vision
• Keen ability to lead, inspire, motivate, and collaborate with cross functional stakeholders

COMPENSATION/BENEFITS

• Competitive compensation
• Full health benefits-Medical/Dental/Vision
• 401(k) match, 6%/3%
• DTO (discretionary time off)
• Health savings account (HSA) with company contribution
• College tuition reimbursement program (STEAM degrees)

Upbound is an equal opportunity employer committed to ensure that all employment decisions are made on a non-discriminatory basis, and without regard to actual or perceived race.

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