Field Support Technician

FTE : 1.0

Salary : $40,.80- $47,.40 depending on experience, education, and relevant technical certifications

Calendar : PURPOSE

Provides technical support for computer, designated technology equipment, and information systems in assigned schools; provides technical assistance; performs related work as required.

PERFORMANCE RESPONSIBILITIES

The primary function of an employee in this class is to perform a variety of technical tasks in the operation and maintenance of computer, technology equipment and information technology systems in assigned sites and schools. The work is performed under the supervision of the Information Systems Supervisor and Director, with latitude granted for the exercise of independent judgment and initiative. The primary duties of this class are performed in a general office and classroom environment. Driving to and from various district locations is also required.

ESSENTIAL DUTIES

• Respond to Help Desk requests involving hardware and software issues;
• Responsible for maintaining PC and software inventory at assigned locations;
• Responsible for the maintenance of images used to roll-out new PCs;
• Delivery, removal, and maintenance of PCs and related peripherals;
• Provides technical support for computer and information technology systems in assigned schools and sites including but not limited to, operating, maintaining, servicing, installing, configuring, troubleshooting, and evaluating systems, hardware and software;
• Provides technical assistance to system users;
• Work with senior support staff to maintain network servers and infrastructure;
• Ensures workstations related systems, hardware, software applications and programs are functioning properly;
• Administers network information and structure, including user and software application settings;
• Configures and maintains system infrastructure;
• Installs and configures new system equipment, hardware, software, and printers;
• Troubleshoots system and user problems and performs repairs and modifications;
• Administers user access by adding, modifying or deleting user access as needed;
• Analyzes school needs and user requests for hardware or software changes, bug fixes, system enhancements and new programs;
• Performs all work duties and activities in accordance with District policies, procedures, and safety practices.
• Performs other related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of :

Ability to :

QUALIFICATIONS

ESSENTIAL PHYSICAL ABILITIES

EVALUATION

Yearly by supervisor

TERMS OF EMPLOYMENT

To be determined by calendar year.

Regular attendance is an essential function of this job.