Trust & Safety Associate

Trust & Safety Associate

As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a critical part of the team that ensures every job on ZipRecruiter is legitimate and every employer is verified. Your work directly impacts the safety and success of millions of job seekers, safeguarding them from fraud and helping us fulfill our mission. If you are a detail-oriented investigator with a passion for doing the right thing, this role is for you.

Responsibilities :

• Protect Our Users : Investigate potential fraud, account takeovers, and policy violations to maintain a safe and reliable platform.
• Verify and Validate : Proactively connect with new employers via phone (inbound and outbound) and email to verify their accounts, ensuring a high-quality experience from the start.
• Uphold Quality Standards : Meticulously review job advertisements to ensure they comply with our guidelines and protect the integrity of the job seeker experience.
• Stay Ahead of Threats : Analyze and identify emerging scam trends, collaborating with the team to adapt and evolve our prevention strategies.
• Drive Improvement : Help refine and optimize our safety protocols and validation procedures, making our team more effective and efficient.
• Serve as an Expert : Provide interdepartmental support on account validation and act as a point of contact for user-reported concerns, handling sensitive issues with empathy and professionalism.

Qualifications :

As part of our team you'll enjoy :

The US base pay for this full-time position is $21.00 / hr. The expected start date is September 8th.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.