Field Service Engineer

Work Schedule

Rotational days / weekends

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description

About Us :

Operating within Thermo Fisher Scientific, our industry-leading scale results in exceptional commercial reach, outstanding customer access, and a global footprint. Our broad customer base means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Field Service Engineering team with an unmatched depth of capabilities and help our customers address some of the world's toughest challenges.

Location / Division Specific Information

New York, New Jersey, Connecticut and surrounding areas.

Discover Impactful Work :

The Field Service Engineer performs installations, maintenance, repairs, and validation services on medical and laboratory equipment within a specified region for customers in a timely and professional manner.

A day in the Life :

Sets up and installs instrumentation and peripheral equipment at customer sites.

Conducts preventative maintenance service of instrumentation.

Repairs instruments and / or replaces instrument components, as needed, to restore instrument / software functionality within agreed upon timelines, and to achieve first time fix solutions.

Meets key quality / performance indicators based on metrics established for field service.

Ensures customer inquiries and requests are responded to within service level agreement.

Documents calls and complaints in enterprise software and follow any other documentation requirements in accordance with the Quality System.

Keys to Success : Education

• Associate's degree, Bachelor's Degree or equivalent experience in electronics, engineering, physics, or related field of study required.

Experience

Knowledge, Skills, Abilities

75% travel, including weekends as needed. Some Global travel might be necessary for training and other purposes. Some travel may be on short notice.

Strong customer interaction and interpersonal abilities.

Excellent interpersonal and time management skills.

Self-directed; takes initiative.

Ability to work cohesively and optimally within a team.

Proficient using Microsoft Office products.

Apply today!

Thermo Fisher Scientific is dedicated to Equal Employment Opportunity / Affirmative Action principles, guaranteeing fairness regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Our dedication extends to supporting persons with disabilities during the application process, job responsibilities, and employment perks. Please contact us if you require any support.

Accessibility and Disability Access

Thermo Fisher Scientific extends support to applicants with disabilities in need of accommodations, including those with hearing, vision, mobility, or cognitive issues. Should you require assistance due to a disability during the job application process, feel free to contact us at 1-855-471-2255

We aim to help customers create a healthier, cleaner, and safer world. Hear 5 reasons to join us. Our 100,000+ colleagues embody Integrity, Passion, Creativity, and Engagement, partnering to advance research, overcome scientific obstacles, spark innovation, and aid patients. Embark on your career at Thermo Fisher Scientific, where diverse viewpoints are embraced.

Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.