Operator Support Specialist

Job Description

Job Description

Job Title : Operator Experience Specialist (Temp)

Location : Emeryville, CA

Pay : Up to $44 / hr

Schedule : Hybrid (in office M / T / TH)

Duration : 3+ months

About the Role :

We’re looking for a detail-oriented and customer-focused Operator Experience Specialist to provide business support and issue resolution across multiple departments and channels. In this role, you’ll be troubleshooting, researching, and resolving cases while delivering excellent service to ensure customer satisfaction.

Responsibilities :

Troubleshoot and resolve issues with professionalism and accuracy.

Collaborate with teams and escalate cases as needed.

Provide personalized solutions and follow through until resolution.

Communicate proactively with operators and team members.

Document solutions to build future efficiency.

Report system issues and advocate for customer needs.

About You :

3+ years of customer service experience with increasing responsibility.

Strong problem-solving, communication, and technical skills.

Patient, proactive, and adaptable with a positive attitude.

Ability to multitask and work independently in a fast-paced environment.

Comfortable with flexible business hours and occasional weekends.

Bonus : Experience with Zendesk, ServiceNow, or similar tools.

Pay Details : $44.00 per hour

Search managed by : Brandie Bowen

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.