Assistant Account Manager

Job Description

With over 90 years of customer-focused performance, Boyd Corporation has evolved as a market leader in engineered rubber, plastic, metal, flexible environmental sealing & energy management solutions. Boyd is a unique supplier, valuing our people as our most important resource. With our best-in-class technical sales associates, sales support service teams & field application, quality, & manufacturing engineers, Boyd offers total global solutions to enhance the performance & manufacturability of your products. Our cost-effective, tight-tolerance, global manufacturing capabilities ensure superior total landed cost as well as reliability throughout the product life cycle.

Job Summary

This position is the primary support for the Customer Service Department. This person will assist in performing focused duties related to Account Management. This person may interface with customers on basic matters as directed by the Customer Service Manager.

Essential Job Responsibilities

• Answer the phone and direct callers to the correct location.
• Perform clerical duties as assigned by the account managers.
• Receive and process standard, expedite and change orders from the customer in the absence of the Account Manager.
• Enter new order into the system as instructed.
• Expedite orders with Scheduling, review orders for completion, verify shipments through the system.
• Monitor inventory levels for product, components, materials as needed.
• Update various reports and spreadsheets as directed by the account management
• Support and adhere to all AS/ISO policies, and procedures.
• Perform other work-related duties as assigned.

Additional Job Responsibilities

• Perform other work-related duties as assigned.

Required Education and Experience

• High school diploma or equivalent.
• Some college level coursework preferred.

Required Skills

• Strong written/verbal communication.
• Good decision-making skills.
• Ability to work under time constraints with changing priorities.
• Ability to work independently.
• Experience using a PC including intermediate knowledge of Microsoft Office (Word, Excel, Outlook) and the Internet.

This position is hourly/non-exempt. The pay for this position is $19 to $21/hr DOE

Boyd is an equal opportunity employer and offers the following benefits:

• Medical (3 PPO plan options), dental, and vision insurance plans
• Flexible Spending Accounts and Health Savings Accounts
• Employer-provided AD&D insurance, short- and long-term disability
• Voluntary accident insurance, critical illness, hospital indemnity, and whole life plans
• Voluntary life insurance plans
• 401k with company match
• Tri Met discount
• Paid holiday, vacation, and sick time
• Annual discretionary bonus

Requirements

Essential Job Responsibilities

• Answer the phone and direct callers to the correct location.
• Perform clerical duties as assigned by the account managers.
• Receive and process standard, expedite and change orders from the customer in the absence of the Account Manager.
• Enter new order into the system as instructed.
• Expedite orders with Scheduling, review orders for completion, verify shipments through the system.
• Monitor inventory levels for product, components, materials as needed.
• Update various reports and spreadsheets as directed by the account management
• Support and adhere to all AS/ISO policies, and procedures.
• Perform other work-related duties as assigned.