Credit Services Team Lead

Credit Services Team Lead

Description Shift : Monday - Thursday : 2pm - 11pm ET, Friday : 12pm - 9pm ET ~ OR ~ 12pm - 11pm ET 4 days a week

Summary : The Credit Services Team Lead oversees daily operations of a Credit Services area / department. Provides support to Collectors through coaching and handling of escalated customer issues and more complex accounts. Responsible for adherence to department policies and procedures by Collections unit staff. Exchanges information and resolves moderately complex customer issues. Distributes, assigns, reviews and / or supervises work flow. Handles the more difficult problems and confers with supervisor regarding the most unusual cases. This position is fully cross trained to perform various functions in the area and ensures the cross training of others.

Duties and Responsibilities :

• This position is fully cross trained to perform various functions in the area and ensures the cross training of others.
• Provides support to Collectors through coaching and handling of escalated customer issues and more complex accounts.
• Oversees daily operations of the assigned team - may monitor call queues, assign / monitor manual queues, manage break / lunch schedules, etc. Identify opportunities for improvement within the team / department.
• Complies with all policies and procedures set forth by Huntington and trains staff members on policies and procedures. Adheres to Federal Regulatory requirements regarding debt collections.
• Reviewing and updating training material as needed.
• Exchanges information and resolves moderately complex customer issues.
• Distributes, assigns, reviews and / or supervises work flow. May review and approve schedule changes.
• Handles the more difficult problems and confers with supervisor regarding the most unusual cases.
• Completes monthly Quality Assurance review on colleagues.
• Completes a wide variety of administrative tasks and other duties and projects as assigned.

Basic Qualifications :

Preferred Qualifications :

Exempt Status : No

Workplace Type : Office

Our Approach to Office Workplace Type : Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds : in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range : $21.00 - $22.00 Hourly

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice : Visit Huntington's Career Web Site for more details.