Staff Data & AI Technical Solutions Engineer

P-1398

Note : this is a hybrid role and requires ~3 days in the office in Plano, Tx.

Mission

As a Staff Data & AI Technical Solutions Engineer, you will personally drive and mentor others in producing Data & AI technical solutions for any issues reported by customers - including deep diving into production data pipelines, AI workflows, streaming data ingestion, and more. You have deep expertise in Data & AI architectures, having seen a broad set of use cases and successfully maintained complex production environments while adhering to SLA’s. You collaborate effectively with other teams, such as product engineering and customer account teams, to deliver results for customers, especially during critical production downtime situations. You provide customers with the guidance, knowledge, and expertise to build performant architectures and reliable services to achieve their strategic objectives using Databricks’ platform. Reporting to a TSE manager, you are a technical expert within a world-class global support engineering organization, recognized for your leadership, technical depth, and ability to troubleshoot even the most complex customer situations.

The impact you will have :

• Be directly responsible for leading and driving technical solutions for a breadth of complex problems reported by Databricks customers, including escalated and critical scenarios.
• Deep Dive into code-level analysis and systems architecture of customer workloads to address issues related to Databricks products - including Spark core internals, Spark SQL, Delta, DLT, and Model Serving.
• Serve as a customer support advisor - be able to diffuse escalations during incidents directly with customer stakeholders, quickly find mitigations and solutions for advanced use cases, and be strategic at helping prevent future customer issues.
• Help make the Databricks products simpler to use and customer production environments more stable, such as by influencing Engineering and Backline Support teams to identify areas for product improvements.
• Be known as a deep technical expert and leader in the Databricks platform and productionizing systems, and mentor others in those areas to spread your knowledge.

What we look for :

U.S. Citizenship Requirement

In order to comply with the U.S. Government information security and federal contractor regulations, including Department of Defense Cloud Computing Security Requirements for Impact Level 6 Cloud Service Provider personnel, and facilitate compliance with other regulations such as FedRAMP High baseline, and requirements of certain federal contracts, this role is open to United States citizens on United States Soil only.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page .

Local Pay Range$102,400—$181,200 USD