Senior Developer/Architect - Atlassian

About INTERACTIVE BROKERS!

This is a hybrid role (three days in the office/two days remote).

Interactive Brokers Group has been consistently at the , starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. Interactive Brokers is regularly recognized as a .

About Your Team:

You will be working on an Enterprise Platforms team that specializes in ticketing solutions for IBKR internal staff, including both ServiceNow and Atlassian technologies. This role seeks a technical expert in Atlassian products to design and implement optimized solutions that enable SDLC, Project Management, and IT Service Management processes to best interoperate. This role will work with internal project owners on IT and Business teams to determine requirements and design, develop and deploy Jira and Confluence solutions.

What will be your responsibilities within IBKR:

• Administer Atlassian tools, including Jira Software, Confluence, Bitbucket, and other related applications. Configure, customize and maintain these tools to meet the evolving needs of our organization.
• Fully comprehend and manage the current Atlassian environment, consisting of Jira, Confluence, BitBucket, and associated integrations.
• Advise on best practices for platform development and end-user experiences.
• Design architectural improvements and solutions for promoting platform stability, scalability, and upgradeability, including rolling back excessive customization and consolidating developed solutions.
• Manage the upgrade process for Atlassian tools, including requisite QA testing, change scheduling, and deployment activities.
• Design and implement custom workflows, issue types, screens, and fields in Jira to support our unique business processes. We are looking to utilize native functionality first, but we also need someone who can manage and understand custom scripts and integrations to extend Atlassian base functionality.
• Manage and build integrations between Atlassian tools and other systems and platforms within our environment, such as CI/CD pipelines, version control systems, and external applications. Collaborate and advise other developers on the Enterprise Platforms team on Jira and Confluence integrations with ServiceNow.
• Manage Atlassian tools' reliability, backup, disaster recovery, and overall business continuity.
• Provide technical support and guidance to end-users on Atlassian tool usage, best practices, and troubleshooting. Develop training materials, conduct workshops, and promote the adoption of Atlassian tools across the organization. Act as a friendly and approachable point of contact for all Atlassian-related queries, ensuring that users feel supported and empowered.
• Monitor and optimize the performance of Atlassian applications, including server configuration, database tuning, and system maintenance tasks. Implement scalability solutions to accommodate growing user demand and data volume.
• Implement and enforce security policies, access controls, and data governance measures according to Atlassian guidelines and within IBKR's security framework. Ensure compliance with regulatory requirements and industry information security and privacy standards.
• Identify automation, streamlining, and innovation opportunities to enhance team productivity and collaboration.
• Ability to communicate complex technical concepts to individuals of various technical ability

Which skills are required:

• 5+ years of experience as a system administrator or developer, with a focus on Atlassian tools and platforms
• Expert-level proficiency in administering Jira Software, Confluence, Bitbucket, and associated plugins and add-ons
• Experience in both Atlassian Cloud and Data Center platforms. Migration experience from Data Center to Cloud platform is a plus.
• Strong development skills in languages such as Groovy, Python, or JavaScript, with experience in customizing and extending Atlassian applications
• In-depth knowledge of Atlassian APIs, webhooks, and integration points for building custom solutions and integrations
• Strong understanding of SDLC methodologies, such as Agile, Lean, and DevOps
• Hands-on experience with version control systems such as Git or Bitbucket, CI/CD pipelines, and deployment automation tools.
• Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively with cross-functional teams
• Strong problem-solving abilities, attention to detail, and a proactive mindset toward identifying and addressing issues
• Atlassian certifications such as Atlassian Certified Professional (ACP) or Atlassian Certified Master (ACM) are preferred.
• Experience with the ServiceNow platform is a plus.
• An understanding of the ITIL framework is a plus.

To be successful in this position, you will have the following:

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events, including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups