Retail Sales Keyholder

Retail Sales Keyholder

Cuyana is looking for a Full-Time Retail Sales Floor Lead (Keyholder), for our Stanford Shopping Center store location. As a key member to our retail store leadership team, the Sales Floor Lead will maintain personal goals, guide junior team members, create a welcoming retail experience, and ensure consistent day-to-day business operations to help drive the success of the business.

Must be available to work a variable schedule including weekends and holidays. FT Benefits : Medical, dental, vision, life, disability; vacation, sick, and holiday pay; commuter benefit, 401k, bonus, and generous employee discount. Compensation range for this role is $22-24 / hr

Responsibilities

• Achieve Sales and KPI targets. Take ownership of delivering strong results; focusing on individual and team goals
• Foster exceptional in-store experiences by modeling The Cuyana Customer Journey - Retail Experience and providing on-the-floor direction and coaching to associates.
• Develop and maintain loyal client relationships through approved outreach methods
• Provide customized virtual and in-person styling services through appointments
• Proactively reach out to customers about new product launches and brand information
• Demonstrate expertise in product and brand knowledge / story
• Support the management team in generating new sales opportunities and engaging with clients
• Supervise sales floor during manager absence, ensuring client engagement, sales achievement, and task completion
• Ensure team members are aware of shift goals and support them in achieving them
• Assist management team in training new associates on customer service standards, product knowledge, and POS
• Demonstrate honest and effective communication while delivering and receiving feedback
• Promote a respectful and productive team culture by helping to de-escalate and resolve conflicts when necessary.
• Follow opening / closing procedures and ensure compliance with Cuyana policies.
• Manage inventory tasks, including shipping & receiving and product processing
• Maintain store appearance and organization
• Monitor stock levels, restock products, and ensure visibility on the sales floor. Operate the POS and resolve discrepancies
• Delegate tasks to the team and manage sales floor coverage
• Give back as part of the Cuyana Community (help teammates during peak season, support retail events, volunteer + community events)
• Responsibilities may change based on business needs

Requirements

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.