Bilingual Customer Service Representative (English/Spanish)

Join the Hernandez Agency, a dynamic and welcoming place that values exceptional customer service and celebrates cultural diversity. Located in the vibrant community of North Las Vegas, Nevada, we are searching for an enthusiastic Bilingual Customer Service Representative fluent in both English and Spanish. In this role, you will be the face of our company, providing exceptional assistance to our valued clients. As a key player in our customer service team, you will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction in a positive and efficient manner. We are dedicated to fostering a supportive environment where your linguistic skills are not only an asset but also celebrated. If you thrive in a fast-paced environment and enjoy helping others, the Hernandez Agency invites you to apply and become part of our engaging and diverse community.

Hourly Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Evenings Off

Customer Assistance: Provide exceptional service by efficiently attending to customer inquiries, offering clear solutions, and demonstrating a keen understanding of their needs.

Bilingual Communication: Utilize bilingual skills to assist both English and Spanish-speaking customers, ensuring seamless communication and service delivery.

Problem Solving: Address customer issues with accuracy and promptness, finding resolutions that are satisfactory to all parties involved.

Information Dissemination: Clearly relay information about products and services to customers, enhancing their understanding and satisfaction.

Feedback Collection: Gather and report customer feedback to improve service quality and customer experience.

Record Keeping: Accurately document customer interactions, transactions, and feedback in the companys system for future reference and follow-up.

Must obtain Property and Casualty license within 90 days of hire date.

Language Proficiency: Fluent in both English and Spanish, with proficient verbal and written communication skills in both languages.

Experience: Previous experience in customer service or a similar role is preferred but not required.

Communication Skills: Excellent interpersonal abilities, with a strong focus on clarity and customer satisfaction.

Problem-Solving: Ability to identify issues and provide effective, customer-focused solutions.

Customer Focus: Passionate about providing outstanding service to Spanish and English-speaking clients.

Adaptability: Ability to work in a fast-paced environment and handle challenging situations with a positive attitude.

Technical Skills: Proficiency in using computers and experience with customer service software.

Availability: Must be willing to work on-site in North Las Vegas, Nevada, adhering to a set schedule.