Talent.com
Director, IT (Telecom) - REMOTE
Director, IT (Telecom) - REMOTEDetroit Staffing • Detroit, MI, US
[error_messages.no_longer_accepting]
Director, IT (Telecom) - REMOTE

Director, IT (Telecom) - REMOTE

Detroit Staffing • Detroit, MI, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters.remote]
[job_card.job_description]

Director Of IT (Telecom)

The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.

Key Responsibilities

Strategic Leadership

  • Define and execute the vision and roadmap for unified communications, collaboration, and contact experience, integrating voice, digital, and authentication capabilities into a single, cohesive ecosystem.
  • Advance the maturity of existing cloud-native UCaaS and CCaaS platforms (Genesys Cloud) through automation, analytics, and AI-driven optimization.
  • Align communication and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and service quality.
  • Establish governance, key performance indicators, and service models that ensure operational excellence, transparency, and accountability.
  • Manage departmental budgets, vendor contracts, and technology investments to achieve measurable business value and cost efficiency.

AI-Driven Contact Experience & Digital Engagement

  • Lead the design and deployment of AI-enabled contact center capabilities, including conversational AI, intelligent routing, predictive analytics, and sentiment analysis.
  • Integrate Salesforce with Genesys Cloud to deliver a unified "single pane of glass" agent experience, enabling efficient workflows, contextual insights, and personalized interactions.
  • Oversee implementation of Lightico or equivalent digital completion solutions to support secure eSignatures, document sharing, and real-time digital interactions.
  • Drive innovation in digital identity and biometric authentication, including digital ID card programs, to strengthen member trust and simplify secure access across channels.
  • Collaborate with data and analytics teams to leverage AI-driven insights for personalization, proactive service, and efficiency gains.
  • Lead pilots and proofs of concept demonstrating measurable improvements in self-service, first contact resolution (FCR), and customer satisfaction.

    • Operations, Engineering & Service Excellence

  • Provide executive oversight for enterprise communication and contact center operations supporting 4,000+ concurrent agents.
  • Ensure high reliability, availability, and performance across all communication and engagement platforms.
  • Implement observability, automation, and AIOps frameworks to proactively detect and resolve service issues.
  • Govern operational SLAs, SLOs, and KPIs to maintain exceptional uptime, responsiveness, and user experience.
  • Continuously assess performance data and feedback to identify opportunities for optimization, automation, and process improvement.

    • Security, Compliance & Risk Management

  • Ensure compliance with HIPAA, PCI, SOC2, and healthcare-specific data protection requirements.
  • Oversee governance for digital identity, biometric authentication, and data privacy controls across all communication and engagement platforms.
  • Partner with Security and Risk functions to proactively identify and mitigate vulnerabilities.
  • Maintain audit readiness, incident response, and risk mitigation programs to safeguard sensitive data and maintain regulatory alignment.

    • Leadership, Culture & Talent Development

  • Lead, mentor, and develop a high-performing team of engineers, architects, and digital experience specialists.
  • Foster a culture of innovation, collaboration, and accountability focused on measurable business impact.
  • Encourage continuous learning and exploration of emerging AI, automation, and identity technologies.
  • Partner cross-functionally with Operations, Digital Experience, and IT leadership to ensure alignment on strategy and outcomes.
  • Represent Unified Communications and Contact Experience in enterprise governance and digital transformation councils.

    • Job Qualifications and Skills

    Education

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred).

    • Experience

  • 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership.
  • 5+ years in a senior management or director-level role overseeing large-scale, cloud-based UCaaS / CCaaS environments supporting 4,000+ agents.
  • Proven experience integrating Genesys Cloud with Salesforce to enable unified agent experiences and operational analytics.
  • Strong understanding of healthcare environments, including Medicaid, Medicare, and Marketplace member and provider engagement models.
  • Demonstrated success in implementing AI-driven contact center and digital engagement initiatives, including Lightico, biometric authentication, and digital ID solutions.
  • Financial management experience overseeing budgets, vendor contracts, and technology investments for large-scale operations.

    • Technical Expertise

  • Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms.
  • Experience with AI, automation, workforce management, speech analytics, and CRM integrations.
  • Familiarity with digital identity, authentication, and secure document workflow platforms.
  • Strong grasp of observability, reliability engineering, and compliance frameworks in regulated industries.

    • Leadership & Interpersonal Skills

  • Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes.
  • Exceptional communicator skilled at influencing across technical, operational, and executive teams.
  • Proven track record of vendor and stakeholder management at enterprise scale.
  • Strategic thinker focused on innovation, resilience, and customer experience excellence.
  • Passionate about delivering trusted, human-centered, and technology-enabled communication experiences.

    • To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V. Pay Range : $117,731 - $275,491 / ANNUAL

  • Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
    • [job_alerts.create_a_job]

    Director It • Detroit, MI, US

    [internal_linking.similar_jobs]
    Enterprise Account Director, Services (East / Midwest - Remote)

    Enterprise Account Director, Services (East / Midwest - Remote)

    Yelp • Detroit, MI, United States
    [filters.remote]
    [job_card.full_time]
    Enterprise Account Director, Services (East / Midwest - Remote).US-Remote-Remote | US-MI-Detroit | US-NY-New York City | US-GA-Atlanta | US-FL-Orlando | US-DC-Washington DC | US-MA-Boston | US-NC-Cha...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    AVP, Vendor Management - REMOTE

    AVP, Vendor Management - REMOTE

    Remote Staffing • Detroit, MI, US
    [filters.remote]
    [job_card.full_time]
    Provides strategy and leadership to teams responsible for enterprise-wide vendor management activities - ensuring comprehensive operational efficiency, functional leadership engagement, sustainable...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Project Director - Mission Critical / Data Center Construction

    Project Director - Mission Critical / Data Center Construction

    Selectek • Detroit, MI, US
    [job_card.full_time] +1
    Project Director Operations (Mission Critical & Data Centers).Nationwide Travel (70%+) Detroit, MI HQ.A leading construction firm is seeking a Project Director Operations to oversee large-scale,...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Operations -Growing Restaurant / Hospitality Group!

    Director of Operations -Growing Restaurant / Hospitality Group!

    Gecko Hospitality • Detroit, MI, US
    [job_card.full_time]
    Director of Operations – Leading Hospitality Group (PLEASE NOTE : this role is based in Grand Rapids, MI).Are you a leader who lives and breathes hospitality? Do you thrive on inspiring others...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Licensed Property & Casualty Insurance Agent - Remote USA

    Licensed Property & Casualty Insurance Agent - Remote USA

    TTEC • Grosse Ile, Michigan, US
    [filters.remote]
    [job_card.full_time]
    Licensed Property & Casualty Insurance Agent - Remote USA Your potential has a place here with TTEC’s award-winning employment experience. As a Licensed Property & Casualty Insurance Agent working r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, (Technical) Partner Enablement

    Director, (Technical) Partner Enablement

    OneStream Software • Rochester, MI, United States
    [job_card.full_time]
    Range applies to US candidates only) + Benefits / Variable Comp / Equity - Range may vary based on experience.Vision, Medical, Life, Dental, 401K. OneStream Software is looking for a Director of Partner...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Operations

    Director of Operations

    Syneos Health / inVentiv Health Commercial LLC • Detroit, MI, United States
    [job_card.full_time]
    Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Account Director - Enterprise (California)

    Account Director - Enterprise (California)

    OneStream Software • Rochester, MI, United States
    [job_card.full_time]
    Account Director - Enterprise (California).US candidates only)+ Benefits / Variable Comp / Equity - Range may vary based on experience. Vision, Medical, Life, Dental, 401K.An Account Director is respons...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Call Center Director

    Call Center Director

    Gesher Human Services • Detroit, MI, US
    [job_card.full_time]
    Vice President, Workforce Development.Program Manager, Community / Business Engagement Manager, Clerical.Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in ...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    Director of Nursing- Assisted Living

    Director of Nursing- Assisted Living

    Pomeroy Living • Troy, MI, US
    [job_card.full_time]
    Director of Nursing- Assisted Living.Lead Our Caring Team and Make a Difference in the Lives of Our Residents!.Are you a dynamic and compassionate Registered Nurse (RN) or Licensed Practical Nurse ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of IT (Information Technology)

    Director of IT (Information Technology)

    Hello Innovation • Detroit, MI, US
    [job_card.full_time]
    Driving innovation is easier said than done.It starts and ends with a solid IT foundation.If shaping and maintaining the technological infrastructure that empowers us to disrupt industries and impa...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT - Tech Manager

    IT - Tech Manager

    TenThirteen, LLC • Detroit, MI, US
    [job_card.full_time]
    Position Description : Job Title : IT Manager.Location : Detroit Metro / Hybrid.Reports To : Director of Operations.At Mavacy, we prioritize relationships over transactions, foster a growth mindset, an...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Product Management - Remote

    Director of Product Management - Remote

    TradeJobsWorkForce • 48308 Rochester, MI, US
    [filters.remote]
    [job_card.full_time]
    Director of Product Management Remote Job Duties : • Establish shared vision and product strategy across the company • Build consensus on pri...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Sales

    Director of Sales

    Performance Seats, Inc • Clinton Twp, MI, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    The role will focus on sustaining and expanding growth in OEM.The successful candidate will be a proven leader with strong industry knowledge, customer focus, and the ability to deliver results in ...[show_more]
    [last_updated.last_updated_30]
    Director, Cloud Engineering

    Director, Cloud Engineering

    OneStream Software • Rochester, MI, United States
    [job_card.full_time]
    Range applies to US candidates only) + Benefits / Variable Comp / Equity - Range may vary based on experience.Vision, Medical, Life, Dental, 401K. OneStream is a hyper-growth SaaS company focused on fin...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Advanced Technologies & Service Design

    Director, Advanced Technologies & Service Design

    GRIT Technologies • Charter Township of Clinton, MI, US
    [job_card.full_time]
    The Director, Advanced Technologies & Services key responsibilities are twofold : 1) Lead GRIT Technologies continued service improvement of current solutions and services as well as lead new so...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Contract Specialist

    IT Contract Specialist

    A-Line Staffing Solutions LLC • Detroit, MI, US
    [job_card.full_time]
    Location : Remote, but must be local to SE Michigan to come on site for meetings.Note : This position is a contract on W2, and is NOT open to C2C. Looking for someone who has experience with healthcar...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IMS Sales Director

    IMS Sales Director

    Detroit Staffing • Detroit, MI, US
    [job_card.full_time]
    Accenture Infrastructure Engineering Sales Professional.Accenture Infrastructure Engineering service group is a leading provider of Infrastructure Managed Services & System Integration to work glob...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]