Field Service Technician

JOB DESCRIPTION – FIELD SERVICE TECHNICIAN

Job Overview

We are seeking an analytical and problem-solving Field Service Technician to join our Technical Operations Team at Raute US Inc. In this role, you will report directly to the Operations Manager and be at the forefront of ensuring our customers get the very best out of Raute’s advanced automation systems. In this role, you won’t just maintain equipment — you’ll become a trusted partner to our clients, guiding them from system commissioning through the full lifecycle of their investment.

Your expertise will directly influence customer success, maximizing performance, reliability, and satisfaction. You’ll have the opportunity to solve complex technical challenges, travel to customer sites, and build long-term relationships that make a real impact on their business— we’d love to hear from you.

In this role you

• Lead equipment start-ups, preventive maintenance, and system tune-ups to ensure optimal performance of veneer processing equipment.
• Troubleshoot and optimize complex automation systems, applying your expertise to minimize downtime and maximize efficiency.
• Deliver hands-on operator training that empowers our customers to get the most from their equipment.
• Conduct system performance tests and process experiments, measuring and analyzing variables to drive continuous improvement.
• Provide valuable feedback that shapes future process and controls design optimization.
• Act as a knowledge bridge between Raute and our customers, ensuring smooth two-way communication and understanding.
• Document each customer interaction with clear and thorough reports using our internal CRM and reporting tools.
• Collaborate with internal resources to resolve customer needs quickly and effectively.
• Manage service-related administration (service reports, expenses, weekly time reports) with accuracy and timeliness.
• Observe, record, and analyze plant and equipment operations, translating insights into practical recommendations.
• Track and coordinate preventive maintenance schedules and system upgrades.
• Take part in the prioritization of support issues, helping to ensure customer needs are addressed proactively.
• Contribute new ideas and process improvements that increase the overall efficiency of the Technical Operations team and Raute as a whole.
• Champion Raute’s vision to deliver the best support organization in the industry, setting the standard for customer success.

To succeed in this role, you should have :

Attributes

Join Our Team at Raute!

At Raute, we offer more than a job. We offer a meaningful career in an industry that makes a difference. We provide a supportive and innovative work environment where employee well-being and professional growth are priorities.

Our approach embraces a total rewards approach, which includes both monetary and non-monetary benefits. This holistic concept encompasses everything from base salary, learning and development opportunities, work-life integration, and other intangible benefits that contribute to overall employee satisfaction and engagement.

We recognize the value of work-life balance and offer flexibility through our hybrid working model. However, this role is hands-on and highly collaborative, requiring a consistent on-site presence to support in-person team engagement and operational needs. While some flexibility in hours is available, success in this position depends on active participation in office-based work and close collaboration with colleagues and stakeholders.

Join Raute – Where Innovation Meets Opportunity

At Raute, we build more than machines. We contribute to shaping the future of the Engineered Wood Products industry. We are a community of innovators, creators, and problem-solvers.

As a forward-looking technology leader and trusted partner in the Engineered Wood Product sector, we help our customers maximize raw material efficiency and support sustainable operations through data-driven innovations. With over 115 years of experience and a global presence, we are a leader in veneer, plywood, and LVL industries. Our vision is to be the partner to future-proof the wood industry. With our innovative solutions, we drive change and promote a resource-efficient society. Raute’s head office and main production are in Lahti, Finland, with additional manufacturing sites in Kajaani, Canada, and the USA

Sustainability is at the core of everything we do. We are committed to leading the industry towards a more sustainable future in engineered wood products by creating long-term value for our customers, society, and the environment.

Our culture is built on strong values : Creating Customer Success, Promoting Development, Acting Sustainably, and Achieving Together. These values guide our daily work and describe the people who succeed at Raute. We believe that every employee has a voice and their contributions are valued. We encourage open communication and collaboration, ensuring that everyone's ideas and perspectives are heard and respected.

Join us and be part of a company that not only values your professional development but also cares about your well-being. Together, we can achieve great things and make a positive impact on the world.

Learn more about Raute at Raute.com.

Raute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at Raute are based on merit, qualifications, and business needs. We have a zero-tolerance policy towards any form of discrimination, harassment, or unfair treatment. All employees are treated with dignity and respect, ensuring a safe and equitable workplace for everyone.