Reservations Coordinator

Reservations Coordinator

The role of the Reservations Coordinator is to have the knowledge of the hotel and the technical skill when responding to guest telephone calls and inquiries regarding reservations. This role requires an effective and engaging hotel professional where communication is the key when speaking to fellow colleagues and guests. Consistently offer professional, friendly and engaging service Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience Booking and processing reservation on the property channels Processing all external and internal calls by redirecting calls or directly assisting the caller Maintaining accurate records of guest calls to maintain data integrity Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Liaise with Sales and other departments as required Take initiative to add a personalized experience for every guest Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality

Requirement/Skills

• Minimum one year of front desk experience at an upscale hotel
• High school diploma and bachelor's degree preferred
• Strong computer systems skills including reservations and reporting systems
• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus
• Excellent communication skills, ability to influence situations
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Strong Microsoft Office suite and reporting system skills
• Ability to work a flexible schedule

Physical Demands

• Ability to stand for extended periods of time
• Ability to occasionally lift, carry, push or pull up to 50 pounds with assistance
• Good manual dexterity for the use of common office equipment
• Valid driver's license

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.