General Manager

General Manager - Westfield Culver City

Do you want to help revolutionize a major industry? Do you want to shape and influence how people around the world live, work, shop, and play? At Unibail-Rodamco-Westfield (URW), you'll have the opportunity to impact the future of real estate and digital offerings by developing innovative and engaging places that connect people and reinvent being together.

We are currently looking for our :

General Manager (GM) drives operational success in the retail environment, leading the onsite operational and marketing management of the shopping center. This role is a key contributor to the total asset value creation working in partnership with Operating Management, Development, Leasing and other internal teams.

Responsibilities & Accountabilities

• Drive, optimize and deliver day-to-day operational excellence in accordance to established metrics and standards.
• Oversee specific center Facilities Management, Security and Risk Management teams / programs.
• Ensure optimal performance and full compliance with health, safety, labor and environmental regulations.
• Coordinate and assist to facilitate new store and remodel projects with Leasing Tenant Coordination team.
• Responsible for local procurement and contract negotiation / management.
• Manage corporate SCM policies and procedures as related to front-of-house and back-of-house operations.
• Contribute and collaborate with Operating Management team to develop 5-Year Business Plan strategy.
• Execute the Action Plan as defined in the 5-Year Business Plan.
• Develop long-term growth strategies for new and existing markets by driving and executing cost effective, realistic, and functional tactics.
• Plan and manage Common Area Maintenance and Capital expense budgets / forecasts within approved parameters.
• Locally develop with the Shopping Center Marketing Director (SCMD) supported by Corporate Marketing with direction and final approval the center's marketing and public relations plans. Implement plans driving and delivering on sales and traffic goals.
• Become the voice of the shopper while also delivering insights and trends related to the trade-area including other complimentary and competitive influences that potentially have future strategic consideration for the center's vision.
• Lead the center's customer journey experience
• Key ambassador and representative of the shopping center developing and leading retailer engagement and support programs, local community / non-profit outreach, service providers partnerships as well as lead for relevant property tours with investment stakeholders.
• Negotiate and process entitlements on complex projects through different levels of governmental agencies.
• Analyze and evaluate data on a wide variety of complex real estate matters, including property surveys, architectural documentation, and title information.
• Actively engages in business prospecting opportunities driving additional management income opportunities as well as deliver annual storage budgets working in partnership with other sales divisions.
• Actively supports the overall business strategy and implementation for the office buildings, coworking and event space
• GM is to be consulted on the following matters before decision or action is taken : Contribute to 360 development of the asset, including representing the Group locally, developing relationships with key players in the local community, follow-up on local urbanism, developments and identifying / reporting development opportunities.
• Consulted on leasing deals affecting the common areas of the Shopping Center. (RMU, kiosks, BV)
• GM is to be informed about decisions and changes that have been taken on the following areas : Legal matters related to tenant and / or other legal risk issues.
• Decisions or changes that affect the shopping center and are needed to know by the SCM to be able to perform the tasks stated in this role description of responsibilities.

Key Performance Indicators

Core Competencies

What We Are Looking For

Compensation

What Is Important To Us

Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW's flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments. Our company purpose to Reinvent Being Together is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people's differences. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics. Join us to Reinvent Being Together.