Veterinary Receptionist

Job Description

The Veterinary Hospital Receptionist Team (CSRs) provide a welcoming, efficient, and compassionate experience for clients and their pets. This role is the first point of contact for the hospital and is critical to creating a positive, lasting impression.

Key Responsibilities

• Greet clients warmly and provide excellent, expeditious service.
• Answer incoming calls : respond to client questions, screen service needs, and schedule appointments.
• Process check-ins / check-outs for pets, including handling payments.
• Handle incoming and outgoing mail, e-mails, and phone messages.
• Monitor the client waiting area to ensure a clean, comfortable, communicative environment.
• Document and maintain accurate client information, service data, and patient records in the hospital software system.
• Escalate complex or sensitive client concerns to senior staff or management.

Minimum Requirements

Who We're Looking For

Why Join Us?

At North River Animal Hospital, you'll be part of a supportive, team-oriented environment where your role truly makes a difference in the lives of pets and their families.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.