Biomedical Engineer (Clinical Specialist)

Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage

Manage and maintain install base including basic 3rd Party integrations

Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation

Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications

Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)

Manage the process of driving customer utilization especially via unique workflows and special applications

Act as escalation point for clinical regional issues

Direct and assist Radiology staff in performing necessary scans prior to surgery

Educate / train physicians and hospital personnel including OR staff Radiology Central Sterile Processing Biomedical and Information Technologies staff on the use of Image Guided Surgery (IGS) products and services

Develop and conduct training programs for hospital staff enabling them to implement in-house training

Act as primary customer liaison maintaining contact with customer assessing satisfaction and usage levels and providing recommendations on this process

Work with the Application Consultant to increase revenue via the sale of spare parts upgrades contract renewal etc.

Work closely with the Application Consultant Area Account Manager and Marketing Manager on market transparency upgrade initiatives demo / evaluations and Research & Development (R&D) projects

Attend meetings and trade shows to demonstrate and promote IGS products and services

Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis

Collaborate and strategize with Regional Support Manager to provide regular content for team calls / meetings (e.g. provide clinical knowledge transfer share best practices interesting cases or case set-ups etc.)

Maintain Salesforce documentation of all working hours

Attend IGS Continuing Education annually and maintain annual product certification competency

• Salary Range 65-85K.

Notwithstanding the foregoing nothing in this job description alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab.

Qualifications :

Additional Information :

In return for the experiences listed above we will provide a business casual environment competitive compensation package including medical dental life LTD STD and matching 401k benefits and much more.

Visit us at :

Brainlab Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

Brainlab participates in E-Verify more information can be found  here. To also review the EEO Law Poster please  click here.

If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process please send a request to  .

Remote Work : No

Employment Type : Full-time

Key Skills

Design Controls,Calibration,FDA Regulations,LabView,Physiology Knowledge,Military Experience,Minitab,Research Experience,Medical Imaging,Research & Development,Plastics Injection Molding,Optics

Experience : years

Vacancy : 1