Support Specialist

Support Specialist Onsite

Norfolk, VA

Professionalism, excellent customer service, accuracy, and a team mentality are key for this position due to the content managed, fast-paced nature, and high visibility with the client. As a Support Specialist, you will work individually and on the team as a representative of our client. You will report to the Team Lead and work from Naval Station Norfolk.

Responsibilities :

• Provide exceptional customer service and informed guidance to customers via phone and email.
• Receive and review data submitted by customers to confirm professional qualifications meet all requirements.
• Accurately enter, update, and upload data into multiple databases.
• Professionally correspond with various departments via phone and email to ensure inquiries are resolved in a timely manner.
• Rate information request forms to assist customers in meeting minimum eligibility requirements and applying for a position in the future.
• Assist customers with navigating the pre-employment process.
• Conduct conditional offer calls with customers who have been selected for a position.
• Schedule, facilitate, and document interviews with Subject Matter Experts.
• Acquire advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.
• At times, have the flexibility to work an adjusted schedule due to operational needs.
• Other duties as assigned.

Qualifications :

Physical Requirements :

Benefits :