Enrollment Intake Coordinator

On Lok PACE

We are a non-profit committed to our participants.

Dedicated to The Care of Elders :

PACE ( P rogram of A ll-Inclusive C are for the E lderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible.

Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services.

We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career!

POSITION SUMMARY : Under the direction and supervision of the Enrollment & Outreach Manager, the Enrollment Intake Coordinator is responsible for converting eligible telephone inquiry calls for On Lok PACE to meetings with Enrollment and Outreach Representatives.

DUTIES / RESPONSIBILITIES :

• Develops and maintains relationships with new callers and email inquiries who inquire about On Lok PACE in order to secure a face-to-face meeting with an Enrollment & Outreach Representative
• Assisting with auditing dashboards and call reports.
• Attends and participates in team meetings.
• Develop and maintain relationships with existing members and key stakeholders in the community, and generates referrals to help bring in new members to meet or exceed monthly enrollment targets.
• Participate in community outreach events and meetings to generate referrals.
• Develop and execute enrollment strategies for new target markets.
• Coordinate and schedule with operations staff for efficient and friendly enrollment process.
• Coordinate and participate in all aspects of the enrollment assessment process as needed to assure timely enrollment.
• Complete all data collection and mandated paperwork throughout the enrollment process within designated timeframes.
• Maintain up to date data base information on all enrollment and outreach efforts
• Consistently meet all minimum standards as outlined in On Lok Policy and Procedure.
• Calls eligible referrals from Customer Relationship Management) (CRM) database to engage candidates to face-to-face meeting with an Enrollment & Outreach Representative.
• Makes calls to database to candidates who have not had recent contact for the purpose of engaging them in the enrollment process.
• When available, assists with calling or receiving calls from candidates in the enrollment process to confirm, set up, or reschedule appointments.
• Responds to candidates who requests information via email when needed.
• All other duties as assigned.

QUALIFICATIONS (knowledge, skills, abilities)

The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program.

On Lok's Employee Benefits include (eligible for any position for 20 hr / wk or more) :

Posting Range : USD $27.89 / Hr. - $37.18 / Hr.

Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses / certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime.

Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.

On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and / or to receive other terms, privileges or benefits of employment please contact Recruitment (recruitment@).

By registering for this position, you are agreeing to receive email and SMS messages from AMN Healthcare. Message and data rates may apply. Message frequency varies. You can type "STOP" at any time to opt-out. For help contact permrecruitment@. Please reference our privacy statement at

Company Description :

Employment at On Lok

Join a team that is making a difference in the lives of seniors. On Lok's mission is to provide quality services for seniors in our communities.

We value commitment, teamwork, and dedication to the well being of our seniors. On Lok offers a multi-cultural work environment, and competitive pay and benefits.

If you are interested in advancing your career in an environment that gives you the satisfaction of helping others and contributing to the community, apply below.

Diversity Statement

Your unique qualities will enrich and help promote innovative solutions. Be part of a team of individuals with diverse backgrounds to guarantee that our participants receive compassion, understanding, and the highest quality of care.