Senior Claims Business Process Engineer

Senior Claims Business Process Engineer

The Senior Claims Business Process Engineer drives strategy, optimization, and transformation across the Property & Casualty (P&C) Claims organization. This senior-level role leads a portfolio of cross-functional process improvement initiatives, delivering measurable business outcomes tied to operational efficiency, customer experience, and claims financial performance.

Acting as a trusted advisor to Claims executives and functional leaders, the Senior Process Engineer influences enterprise decision-making, leads complex discovery and design efforts, and ensures alignment across Operations, Underwriting, Technology, Data, Legal, and Compliance. This role requires deep process engineering expertise, P&C insurance claims experience, and the ability to manage senior-level stakeholders in a dynamic operating environment.

Core competencies include :

• Strategic thinking and enterprise perspective
• Ability to influence without authority at senior levels
• Portfolio planning and outcome management
• Advanced process engineering and system thinking
• Analytical rigor and operational acumen
• Exceptional facilitation and communication skills
• Change leadership and adoption management
• Customer-centric and continuous improvement mindset
• High agency (i.e., ability to find ways to accomplish work without waiting for perfect conditions or blaming circumstances.)

Key responsibilities include :

Required qualifications include :

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.

The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and / or training.