Improvement System Coach - Lakeland Highlands Hospital

Position Summary

• Lakeland Highland Hospital
• About Orlando Health : At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our dedicated team members serve communities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Position Summary : The Improvement System Coach III is responsible for the implementation of the Orlando Health Improvement System under the mentorship of the Director. The goal of the Orlando Health Improvement System is to achieve sustainable top decile performance in the key performance indicators selected by the Board, by developing our team members and physicians to achieve their greatest potential in the pursuit of this goal. ORLANDO HEALTH - BENEFITS & PERKS : Competitive Pay Evening, nights, and weekend shift differentials offered for qualifying positions. All Inclusive Benefits (start day one) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO / Holidays, and more for full time and part time employees. Forbes Recognizes Orlando Health as a Best-In-State Employer Forbes has named Orlando Health as one of America's Best-In-State Employers for 2021. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued. Employee-centric Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare. Responsibilities Essential Functions :  Demonstrates and maintains mastery of all aspects of performance improvement including Lean methodologies and strategy deployment.  Confident in multidisciplinary group facilitation of process workshops, value stream mapping and other structured improvement activities.  Develops and implements transformation projects or initiatives for a range of healthcare and clinical program areas.  Performs complex analysis of current / existing processes to support operational efficiencies and the delivery of patient care.  Evaluates and documents the potential impact of proposed organizational operational changes, including presentation and collaboration with hospital executive leadership teams.  Demonstrates self-motivation with exceptional interpersonal communication and group leadership skills including conflict resolution.  Comfortable and effective in presenting to team members in all levels of the organization including various audience sizes.  Leads discussions with all levels of team members and management to update stakeholders in project status, progress and barriers utilizing project management skills and effective communication.  Solves unique and varied business problems that require risk assessment, sound business judgment and change management skills.  Demonstrates professional behavior towards patients, team members, and leaders to promote an environment of team work and collaboration.  Demonstrates effective project management skills and professional accountability.  Coaches team members in Lean principles and leadership skills.  Mentors department team members in onboarding and training.  Models change agent behaviors including honesty, integrity, reliability, and persuasiveness.  Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.  Maintains compliance with all Orlando Health policies and procedures. Other Related Functions :  Provides information in support of business cases necessary for team decisions.  Strong knowledge of Microsoft Office with a heavy focus on excel analysis. Qualifications Education / Training :  Master’s degree.  A Bachelor’s degree and two (2) years of directly related work experience may substitute for the Master’s degree (in addition to the requirements listed in the experience section). Licensure / Certification : None. Experience : Five (5) years’ experience independently leading improvement projects in a healthcare setting with demonstrable resultsEssential Functions :  Demonstrates and maintains mastery of all aspects of performance improvement including Lean methodologies and strategy deployment.  Confident in multidisciplinary group facilitation of process workshops, value stream mapping and other structured improvement activities.  Develops and implements transformation projects or initiatives for a range of healthcare and clinical program areas.  Performs complex analysis of current / existing processes to support operational efficiencies and the delivery of patient care.  Evaluates and documents the potential impact of proposed organizational operational changes, including presentation and collaboration with hospital executive leadership teams.  Demonstrates self-motivation with exceptional interpersonal communication and group leadership skills including conflict resolution.  Comfortable and effective in presenting to team members in all levels of the organization including various audience sizes.  Leads discussions with all levels of team members and management to update stakeholders in project status, progress and barriers utilizing project management skills and effective communication.  Solves unique and varied business problems that require risk assessment, sound business judgment and change management skills.  Demonstrates professional behavior towards patients, team members, and leaders to promote an environment of team work and collaboration.  Demonstrates effective project management skills and professional accountability.  Coaches team members in Lean principles and leadership skills.  Mentors department team members in onboarding and training.  Models change agent behaviors including honesty, integrity, reliability, and persuasiveness.  Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.  Maintains compliance with all Orlando Health policies and procedures. Other Related Functions :  Provides information in support of business cases necessary for team decisions.  Strong knowledge of Microsoft Office with a heavy focus on excel analysis.

Education / Training :  Master’s degree.  A Bachelor’s degree and two (2) years of directly related work experience may substitute for the Master’s degree (in addition to the requirements listed in the experience section). Licensure / Certification : None. Experience : Five (5) years’ experience independently leading improvement projects in a healthcare setting with demonstrable results