Service Manager

Compensation $100,000.00 - $140,000.00/year

Location: Valencia and Anaheim, CA

Job Overview

Intelligent Fire Systems Solutions Inc. is looking for a strategic and experienced Service Manager to oversee fire protection operations across commercial, industrial, and government projects. This key leadership role requires deep industry knowledge, strong client?facing skills, and the ability to manage technicians, vendors, and field services across multiple job sites. You'll play a crucial role in driving operational success, ensuring compliance, and delivering top?tier service to our customers.

Who We Are

At Intelligent Fire Systems & Solutions Inc., we specialize in delivering expert fire protection services across commercial, industrial, and government sectors. As a trusted union contractor, our name is built on safety, professionalism, and integrity values that define both our projects and our people.

We don't just install fire systems, we protect lives, safeguard property, and build lasting careers. Our team thrives in a culture that values collaboration, mentorship, and accountability, where every individual is supported in achieving their personal, professional, and financial goals.

Through exceptional training, hands?on experience, and meaningful opportunities across the U.S. construction landscape, we empower our people to grow while contributing to work that truly matters. At IFSS, success is shared because when our people excel, our clients and communities are safer and stronger.

Key Responsibilities

Operational Management

• Lead daily operations across service and maintenance teams.
• Oversee inspection, testing, and emergency response for fire protection systems.
• Coordinate service appointments and system installations with clients and field crews.

Team & Client Communication

• Act as the primary contact for clients regarding service issues and performance.
• Resolve concerns, present reports, and ensure exceptional customer satisfaction.
• Hire, lead, schedule, and train a team of fire protection technicians.

Vendor & Subcontractor Oversight

• Manage vendor contracts, negotiate terms, and monitor deliverables.
• Review subcontractor performance and approve invoices while maintaining budgets.

Safety & Compliance

• Ensure full compliance with federal, state, and local fire safety regulations.
• Conduct audits and implement corrective actions as needed.
• Create and update safety protocols for service teams.

Budget & Equipment Management

• Develop and maintain department budgets and control costs.
• Oversee purchasing and maintenance of fire protection equipment and materials.

Strategic Planning

• Drive process improvements and implement best practices.
• Monitor industry trends, technology changes, and regulatory updates.
• Execute strategic goals to enhance operational efficiency and service delivery.

Additional Duties

• Travel to job sites as necessary.
• Perform other duties to support organizational success.

Qualifications

• High school diploma or GED required; advanced education or fire safety certifications are a plus.
• 10+ years of experience in fire protection services, including supervisory responsibility.
• 5+ years of experience in budgeting and financial oversight.
• Knowledge of fire protection systems, NFPA codes, and compliance requirements.
• Fire Safety certifications required.
• Proficiency in Microsoft Office and field service software.
• Excellent interpersonal and communication skills.
• Proven leadership, organizational, and conflict resolution abilities.
• Willing and able to travel to multiple project sites.

Benefits

• Health & Wellness: Medical, Dental, and Vision Insurance
• Compensation & Pay: Weekly Pay Cycle, Prevailing Wage Projects, Retirement Savings Program
• Work?Life Balance: Paid Time Off (PTO, Holidays)
• Career Development: Paid Training and Fire Safety Certifications
• Additional Perks: Company Vehicle and Mileage Reimbursement, Uniforms Provided, Company Events and Team Culture

Work Schedule

Full?Time | Monday?Friday

Overtime and occasional weekends may be required based on project needs.

Work Location

Multi?state job sites with travel required. Role may be hybrid depending on current project load and client support needs.

Equal Employment Opportunity Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Compliance Notice

A background check and drug screening will be completed as part of the onboarding process, in compliance with applicable laws.

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