Bilingual Program Assistant

Bilingual Program Assistant

Our client is seeking a dedicated Bilingual Program Assistant to join their vibrant team at a leading workforce development organization. This vital role serves as the first point of contact for visitors and clients, providing exceptional customer service and ensuring smooth intake and support services. If you are passionate about making a difference in diverse communities and possess strong communication skills, this is an excellent opportunity to contribute to an organization committed to empowering individuals through education and employment solutions.

Compensation : $23 / hour

This is a contract position, onsite in Boston, MA.

Responsibilities :

• Establish rapport with visitors and clients, delivering courteous and efficient assistance in person and remotely.
• Demonstrate comprehensive knowledge of all program offerings and procedures to accurately guide clients toward appropriate services.
• Welcome and assist customers, notifying relevant staff of arrivals and addressing their inquiries promptly.
• Maintain a clean and organized reception area, keeping informational materials current and accessible.
• Manage telephone triage, redirect calls, and handle emails with professionalism.
• Handle data entry tasks, update client records, and retrieve information using company and state databases.
• Prepare and distribute documents, copies, faxes, and correspondence as needed.
• Coordinate appointment schedules and support administrative functions to ensure office efficiency.
• Proactively identify opportunities to improve client experience and suggest innovative solutions.
• Perform additional duties as assigned to support organizational goals.

Requirements :

Our Commitment to Inclusion & Belonging

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.