Implementation Manager

A company is looking for an Implementation Manager who will own complex, multi-stakeholder implementations and serve as a trusted delivery partner for customers.

Key Responsibilities

Lead net-new implementations, expansions, and workshops across mid-market and enterprise customers

Diagnose project stalls and manage expectations with customers and internal partners

Ensure effective customer adoption and drive change management efforts

Required Qualifications

4-7 years of experience in SaaS implementations, Customer Success, or Professional Services

Experience with RevOps / GTM tooling implementation

Proven ability to manage complex, multi-stakeholder engagements

Track record of navigating mis-scoped projects successfully

Comfortable leading conversations with directors and executives