Technical Support EngineerVirtualVocations • Brooklyn, New York, United States

Technical Support Engineer

VirtualVocations • Brooklyn, New York, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Support Engineer to assist customers with technical challenges on their Auditing Platform.

Key Responsibilities

Take end-to-end ownership of customer support cases, providing actionable solutions

Investigate and resolve technical issues, identifying root causes and implementing fixes

Perform configuration and environment tuning to align with best practices and client needs

Required Qualifications

3+ years of experience in Technical Support, IT, or a related technical field

Strong technical aptitude and ability to learn complex products quickly

Experience in troubleshooting and diagnosing technical issues

Collaborative mindset with experience working across various teams

Familiarity with ticketing tools and basic SQL queries is a plus

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Technical Support Engineer • Brooklyn, New York, United States

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