Master Template - Service Advisor

We are seeking professional, energetic, and high performance individuals to join our fast-paced Service Department. As a Service Advisor, you are exclusively and fully responsible for our customer’s complete satisfaction as well as the overall customer experience. You are the first point of contact with our customers, and must be well-versed in maintenance items, service repairs and automotive product knowledge and services, as well as the overall customer service experience. Beginning with a prompt professional greeting, a consistent proven service process and crystal clear communication, while understanding the entire service repair order process all in a team environment. Service Advisors are true automotive professionals, who genuinely enjoy helping clients and other fellow employees. We are open to individuals who have limited experience in the automotive industry, but must have previous experience in an automotive customer service setting, automotive retail sales setting or the mechanical fleet industry or the hospitality industry.

What We Offer

• Medical and Dental

• 401K Plan

• Paid time off and vacation

• Growth opportunities

• Paid Training

• Employee vehicle purchase and lease plans

• Family owned and operated since 1935

• Health and wellness
• Lunch is provided when working Saturdays

• Discounts on parts and service repairs

Responsibilities

• Oversee and maintain the flow of the Service Lanes through out the day and evening. Ensure that all customers receive prompt and courteous service while providing an exceptional customer experience.
• Take full responsibility and ownership of the customer's service experience by following a consistent and proven service process along with additional assignments that allow the dealership to leave a positive and long-lasting impression with our valued customers everyday.
• Provide automotive and product knowledge assistance with concierge support and guidance for all customers and their questions relating to their vehicles, whether its via phone, email, text message or in person, to assure the client is handled properly and does not get mishandled or misguided
• Present all vehicle diagnostics, service repairs, maintenance services, recommended and scheduled services from our trained technicians to promote reliable worry-free driving for our service customers.
• Distribute work between technicians efficiently

Qualifications

• Required to promote an organized, professional and friendly setting for our clients, as well as structuring the framework for other employees.
• Must have the ability to manage and surpass the expectations of our clients and other fellow employees
• Time management skills to meet and/or exceed assigned completion times, assurances and commitments
• The focus and ability to effectively communicate and develop business relationships with our customers, along with share team building skills with fellow co-workers.
• Professional, well-groomed personal appearance.
• Help cultivate effective ideas along with automotive best practices
• Must have a team focus and highly driven to inspire a consistent customer centric aptitude
• Must have a minimum of 7 years in a customer service setting, retail sales setting or in the hospitality industry
• Must have a minimum of 5 years in the automotive industry
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen