Director of Clinical Operations

Job Description

Client Summary:

• Empower patients and physicians to enhance health outcomes through an innovative platform for proactive patient care.
• Enable healthcare organizations to remotely manage chronic conditions and deliver personalized patient experiences.
• Cultivate a culture of teamwork, innovation, mutual respect, and equity.
• Advocate for prevention over treatment, inspired by personal experiences with the shortcomings of modern healthcare.
• Ensure every patient receives timely and appropriate care, regardless of their condition or status.
• Prioritize empathy and place the patient at the forefront of all initiatives.
• Foster a familial environment where collective success is celebrated, irrespective of scale.
• Emphasize ownership and empathy in all aspects of work, recognizing the profound impact on real patients' lives.

Position Responsibilities:

• Champion the culture built on our mission, vision, and values.
• Build a culture of engaged Care Navigators to become the Employer of Choice for remote care navigators.
• Ensure excellent patient experiences and outcomes resulting from strong relationships built between patients and their Care Navigators who are well-equipped to empower patients with chronic conditions.
• Manage the day-to-day operations of the Clinical Department.
• Achieve operational excellence in the clinical department. Highlight management process gaps or improvement opportunities and implement solutions based on a continuous improvement mindset.
• Lead critical projects from design through execution.
• In cross-functional collaboration, ensure adequate staffing to meet patient needs and business objectives.
• Identify, track, and analyze data that will inform KPI achievement. Prepare reports and presentations for senior leadership.
• Build strong relationships with our partners as we provide remote clinical staff services to support their patients.
• Optimize Care Navigator and clinical department workflows to achieve efficiency and effectiveness.
• Closely collaborate with the Q/A and Compliance department to ensure adherence to all legal regulations, policies, procedures, and quality assurance initiatives.

Experience & Skills:
Required Experience and Qualifications:

• Proven track record of leading teams to achieve established department and organizational goals.
• Advanced computer skills, including use of Google Suite, Salesforce, EHR systems, and spreadsheet management.
• Strong data analysis with a keen eye to see and understand how to leverage KPI data to drive desired patient, department, and business outcomes.
• Demonstrated ability to understand complex issues and data to identify trends, gaps, and solutions to business challenges.
• Successfully identify and communicate data to front-line users that is actionable and inspiring.
• Strong problem-solving and decision-making skills.
• Strong communication skills and ability to connect with a variety of audiences including executives, and external partners, LPNs, physicians, new leaders.
• Bachelor of Nursing (BSN) or combination of experience and education
• Master’s degree in Nursing or related field preferred.
• Ability to work within a diverse and cross-functional team.
• Effective time management skills and ability to manage competing priorities.
• Must have 5+ years of progressive leadership experience, preferably in Remote Patient Monitoring, Chronic Care Management, or TeleHealth.
• Ability to work autonomously in a remote-first environment.

Preferred Experience and Qualifications:

• Operations and/or Project Management Experience, PMP certification is a plus.

Compensation $90k-$120k, Medical, Dental, Vision, Life Insurance, Paid Time Off, Career Advancement Opportunities, and the Ability to Work Remotely