Customer Service Associate

At Safe Haven Security, we are more than just a home security company! We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.

Position Summary

We are seeking a detail-oriented and customer-focused Account Creation Associate to join our team and work remotely. In this role, you will assist customers over the phone by providing information about our internet packages, entering account information, performing quality assurance, data entry, scheduling, and maintaining confidentiality. Your primary responsibility will be to help guide potential customers in selecting the best internet package to meet their needs while accurately processing package data. The ideal candidate will possess excellent organizational skills, attention to detail, and exceptional communication skills. This is a fast-paced environment and requires an individual who can work with little supervision and is self-motivated.

In this role you will:

• Participate in training and professional development activities
• Perform quality assurance to guarantee customer satisfaction
• Accurately enter account information and customer data into the company's database
• Answer inbound customer calls and respond to inquiries related to internet and security services and package offerings.
• Provide detailed information about internet packages, pricing, and available promotions.
• Assist customers in selecting the most suitable ADT services and internet plan based on their requirements (speed, usage, location, etc.).
• Assist customer by entering customer personal info and creating ADT profile.
• Follow up with potential customers as needed to ensure satisfaction and support any issues.
• Process orders, schedule installations, and provide necessary details regarding service activation.
• Maintain up-to-date knowledge of current product offerings, promotions, and company policies.
• Resolve customer inquiries or concerns, escalating issues when necessary to the appropriate department.
• Meet or exceed department performance expectations.
• Actively participate in staff development and meetings
• Work in a positive and collaborative manner with team members
• Be punctual and maintain a good attendance record
• Perform additional duties as assigned

To be successful in this role, you should have:

• High school diploma or equivalent
• Minimum of 2 years of customer service experience
• Availability to work 5 days Monday - Saturday between the hours 10am - 10pm; this includes the 10-7, 11-8, and 1-10 shifts
• Basic Microsoft Office knowledge
• Excellent communication and interpersonal skills
• Ability to work with little supervision and be self-motivated
• A secure and private location for company equipment
• Proficient in multitasking and time management
• Maintain a positive work environment
• Ability to work in a fast-paced environment
• Trustworthy and reliable
• Solution-oriented thinking and a results-driven focus
• Attention to detail and accuracy
• Ability to maintain confidentiality
• Knowledge of internet services and packages is preferred
• Reliable high-speed internet with a minimum download / upload speed of 500 Mbps to support video conferencing, system tools and call quality.

Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Safe Haven

At Safe Haven Security LLC, we are more than just a home security company. We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.

When you join Safe Haven Security LLC, you become part of a dynamic and innovative organization that is committed to excellence. We believe in investing in our employees and providing them with the tools and resources they need to succeed. We offer comprehensive training programs, ongoing support, and opportunities for growth and advancement.

At Safe Haven Security LLC, we foster a culture of teamwork, collaboration, and mutual respect. We believe that our employees are our greatest asset, and we strive to create a positive and inclusive work environment where everyone feels valued and appreciated.

As a company, we are dedicated to staying at the forefront of the industry, constantly evolving and adapting to meet the changing needs of our customers. We embrace innovation and technology, and we are always looking for talented individuals who share our passion for excellence.

If you are looking for a rewarding career in the home security industry, Safe Haven Security LLC is the place for you. Safe Haven has won several awards including being one of "America's Greatest Places to work" from Newsweek and is the 6-time winner of Inc. Magazine's America's Fastest-Growing Private companies. Join our team and be part of an organization that is committed to making a difference and creating a safe and secure environment for every home we serve.

Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Why Join Safe Haven

• Weekly pay
• Comprehensive paid training
• Annual bonus potential
• Paid Time Off (PTO) program and paid holidays
• Medical, Dental, Vision, 401k, and Life Insurance Coverage
• Employee Assistance Program (EAP)
• Career Development
• Recognized by Newsweek's "America's Greatest Workplaces"!
• Safe Haven is the largest employee-based ADT Authorized Dealer