Revenue Operations Specialist

Position Description : The Revenue Operations Specialist at CharacterStrong ensures the systems, processes, and data supporting our customer lifecycle, from lead to renewal, operate with excellence and efficiency. This role acts as the connective tissue between Sales, Marketing, Customer Success, and Finance, optimizing workflows, maintaining data integrity, and equipping teams with insights that drive sustainable growth.

The specialist will manage and improve operational tools such as HubSpot, NetSuite, PowerBI, and Excel support reporting and forecasting, and assist in process alignment that enhances both internal efficiency and the customer experience. This is an individual contributor role requiring strong analytical, technical, and problem-solving skills combined with a deep commitment to CharacterStrong's mission of creating a more loving world through education.

CharacterStrong's Background & Mission

CharacterStrong, a FullBloom Company, is a fast-paced, tech education company that makes PreK-12 digital, social-emotional learning curricula and offers professional learning opportunities to support schools with implementation. There's currently a team of more than 110 full-time employees and over 30 contractors and interns collaborating to bring this work to life.

Our mission is to create a more loving world by equipping educators with tools to teach the critical social, emotional, and character skills necessary to foster a more empathetic, connected, and generous world. In less than 10 years, our aim is to have reached 50 million students and over 2 million educators. We were ranked by INC. as the 449th fastest-growing private company in the country.

At CharacterStrong, you will have the opportunity to positively impact education, both in the United States and internationally. CharacterStrong employees offer their innovation, dedication to excellence, and compassion to help produce transformational curricula and professional learning for educators.

CharacterStrong's Company Values & Norms

• We Produce Excellence - Producing timely, quality results and consistently asking the question, "How can we make this 1% better?"
• We Take Full Ownership - Taking initiative to drive work forward, demonstrating responsibility when things do not go according to plan, and being proactive in closing identified gaps.
• We Practice Kindness - Exercising inclusion, care, and empathy with others, balancing honesty with compassion, and cultivating the well-being of self and others.
• We Problem-Solve - Identifying issues, analyzing for understanding, and taking action to implement the best possible solution.

Key Responsibilities

Systems & Data Operations

Process Optimization & Reporting

Revenue-focus + Cross-Functional Collaboration

Partner with Customer Success to ensure smooth transitions between acquisition, onboarding, and renewal.

Support & Special Projects

Required Qualifications

Benefits Package

Additional Information

CharacterStrong views diversity and the unique ways team members establish connections with our student and educator populations as an asset. Our goal is to ensure we have a team at CharacterStrong which reflects the diverse student population we serve.

CharacterStrong is an equal opportunity employer. We provide for fair treatment of all employees based on merit. In accordance with applicable law, race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions, sexual orientation, gender identity or expression, and transgender status), marital status, religion, age, disability, genetic information (including testing and characteristics), service in the military, or any other characteristic protected by applicable federal, state or local law does not affect employment opportunities or practices such as hiring, promotion, development opportunities, pay, or benefits. CharacterStrong complies with all applicable federal, state, and local labor laws.