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E-commerce Client Care & Retail Specialist
E-commerce Client Care & Retail SpecialistWilson's Estate Jewelry • Philadelphia, PA, US
E-commerce Client Care & Retail Specialist

E-commerce Client Care & Retail Specialist

Wilson's Estate Jewelry • Philadelphia, PA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description and Background

Wilson’s Estate Jewelry is a predominantly E-commerce based retailer located in Philadelphia with a physical showroom showcasing our collection by appointment only. We are a growing team looking to bring on a strong Client Care & Retail Specialist professional to interface with our clients across a variety of mediums, develop proactive client retention practices, and implement dynamic outreach campaigns centered around email as well as SMS marketing.

Facets of This Job Include :

Client Care & Customer Relations

  • Customer correspondence relating to : phone reception and appropriate filtering, email, E-Commerce messaging platforms and live website inquiries
  • Client request list maintenance and outreach
  • Targeted client appreciation outreach
  • Order request maintenance
  • Front facing store maintenance

Email & SMS Marketing

  • Structure and launch email blasts
  • Structure and launch automated campaigns designed for both short term and long term client retention

    • E-Commerce Listing Oversight

  • Assist in production of hand modeled and templated product photos for the website
  • Push finalized listings to various sales channels

    • Requirements

  • Excellent writing and communication skills; excellent interpersonal skills
  • Meticulous attention to detail
  • Ability to multi-task in a fast paced work environment
  • Exceptional customer service skills
  • Experience with Canva is preferred
  • Must be comfortable with working onsite Monday through Friday 10 AM to 6 PM
  • Must be dog friendly : )
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