Call Center Quality Coordinator

A company is looking for a Call Center Quality Coordinator I.

Key Responsibilities

Perform daily case and call audits and draft audit reports for management

Identify and evaluate process inefficiencies and collaborate with management to improve operations

Work independently and with teams to assess quality and enhance customer satisfaction

Required Qualifications, Training, and Education

High School diploma / GED; Bachelor's degree in a related field preferred

Two or more years of audit experience preferred

Experience with auditing applications and systems preferred

Knowledge of accounting or professional services firm experience is a plus

Familiarity with IT project reviews and project management best practices preferred