Retail Support SpecialistDSI Systems • Riverbank, CA, US
Retail Support Specialist
DSI Systems • Riverbank, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal / sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!
Job Description
Job Description
Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities :
Customer Support
- Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
- Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
- Troubleshoot wireless devices, network issues, and feature functionality.
- Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
Retail Partner Support
Work Environment & Schedule Expectations
Operational Excellence
Collaboration & Communication
Requirements
Required Skills & Qualifications
Preferred Qualifications
What We Offer
Benefits
[job_alerts.create_a_job]
Retail Support Specialist • Riverbank, CA, US
[internal_linking.similar_jobs]
Temporary Retail Sales Support.As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America.We inspir...[show_more])
Position Purpose : Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assistin...[show_more]
Retail Guest Experience Sales Specialist.Our Retail Guest Experience Sales Specialists are a driving force behind Bob's Discount Furniture's success and expansion.
Whether you're looking for full-ti...[show_more]
Customer Support Specialist / h2pJoin the excitement with Neo Group, recruiting on behalf of our valued partner! This is your chance to shake things up in the iGaming scene.Our partner isnt just expa...[show_more]
Title : Desktop Support Specialist (DSS) Location : Modesto, CA Duration : 12 Months < / ...[show_more]
Psychiatric Technician - Statewide in CA Position : Psychiatric Technician Location : Statewide - Multiple Locations Throughout California Annual Salary Range : $73,608–$95,527 • •15% Stipend of base s...[show_more]
Headquartered in Southern California, Skechers-the Comfort Technology Company®-has spent over 30 years helping men, women, and kids everywhere look and feel good.
Comfort innovation is at the core o...[show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual, quarterly performance, or premiums may be paid in amoun...[show_more]
Sales Support Specialist / h2pNeoWork is seeking a Sales Support Specialist to provide operational and administrative support to the Inside Sales Department.
This role ensures that the sales process r...[show_more]
Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspiring stores and irresistible products...[show_more]
Tenet North Cal is seeking a Registered Nurse (RN) Clinical Support Specialist for a nursing job in Turlock, California.Job Description & Requirements.
RN Diabetes Educator Full Time Days.Welcom...[show_more]
Silgan Containers seeks a Customer Technical Services Representative.Salary is based on your experience, education, skills, and technical abilities.
Comprehensive benefits, including medical, dental...[show_more] The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual, quarterly performance, or premiums may be paid in amoun...[show_more] 
A company is looking for an Escalations Support Specialist to enhance the customer support journey and advocate for customer satisfaction.
Key Responsibilities Manage escalated customer cases and ...[show_more] A company is looking for a Premier Support Specialist.Key Responsibilities : Serve as the primary contact for customer escalations and support experience across a diverse portfolio of clients Mon...[show_more] 
Support Services Representative.As the Support Services Representative, you play a vital role in our mission to improve lives.
Organize, distribute, and process daily incoming mail.At Vituity, every...[show_more]
Customer Service Specialist / h2pSpade is looking for a customer service specialist.This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensiv...[show_more]
Temporary Retail Sales Support
Maurices • Turlock, CA, US
[job_card.part_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Store Support
Home Depot (Retail) • Turlock, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Sales Associate - Guest Experience Specialist
Bob's Discount Furniture • Modesto, CA, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Specialist (Greek - Speaking)
Neo Group • Salida, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Desktop Support Specialist
Cloudious LLC • Modesto, CA, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_hours]
Psychiatric Technician - Statewide in CA
California Correctional Health Care Services • Linden, California, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Retail Sales Associate
Skechers • Turlock, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Online Product Support - No Experience
GLOCPA • Modesto, California
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Parts Specialist
O'Reilly Automotive • Patterson, CA, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Sales Support Specialist
NeoWork • Salida, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Retail Fragrances Sales Support Associate - DKNY, Modesto Vintage Fair - Part Time
Macy's • Salida, CA, US
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Registered Nurse (RN) - Clinical Support Specialist
Tenet North Cal • Turlock, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Technical Services Representative
Silgan Containers Manufacturing Corporation • Modesto, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Retail Service Specialist
O'Reilly Automotive • Patterson, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Escalations Support Specialist
VirtualVocations • Modesto, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Premier Support Specialist
VirtualVocations • Modesto, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Support Services Representative - Vituity Revenue Cycle Management - Modesto (1601 Cummins Dr.)
Vituity • Salida, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Customer Support Advisor
Spade Recruiting • Salida, CA, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]