Social Media Specialist

Job Description

Job Description

Who We Are

DCG is an award-winning, full-service engagement, digital, research, and data company with over 15 years of experience supporting the military, Veterans, and the American public. DCG strategically researches, plans, executes, and evaluates large-scale, multi-platform outreach initiatives across a wide range of mission-driven issues including human trafficking awareness, mental health stigma reduction, suicide prevention, ending homelessness, Veteran health, transportation safety, small business resources, and public diplomacy, to name a few. Additionally, our research and digital teams employ mixed methods research, Human-Centered Design (HCD), and change management principles to integrate new technologies built around well-researched user journeys.

Position Overview

DCG is seeking social media specialists to support a large-scale Defense program that supports community quality-of-life programs for active military service members, their families, and survivors worldwide. This program encompasses broad outreach and engagement initiatives, requiring experienced professionals across social media management and analysis. This outreach will include : User engagement (interactive polls, surveys, contests, giveaways, and Q&A sessions); Traffic generation (blog post teasers, event announcements, and infographics); and Awareness and education (e.g., tutorials, industry news or updates, success stories, and case studies). Along with content creation, this team will be responsible for detailed analytics and reporting that spotlights trends and performance metrics to inform social media engagement and strategy.

Note : This position is currently contingent on contract award

Location

Remote; the selected candidate will work during DCG's core Eastern Standard Time business hours. Candidates located within the National Capital Region will be given preference given the possibility for ad-hoc, in-person support.

Responsibilities

• Conduct deep UX research and user testing to understand target audience needs, behaviors, and pain points
• Support social media content creation and management to promote the brand and increase its visibility
• Develop social media communications plans, user guides, and live events support
• Develop various comprehensive reports on social media performance and trends across all customer social media platforms providing timely and actionable insights and innovative recommendations to optimize digital engagement strategies
• Leverage social listening tools to monitor and analyze customer social media platforms in real time, capturing detailed insights into public sentiment and emerging trends
• Identify patterns and forecast future social media trends and engagement level, enabling proactive recommendations and adjustments to social media strategies

Required Qualifications

Preferred Qualifications

Culture at DCG

DCG boasts a flexible and adaptable culture. We value hardworking, self-motivated, and dedicated team members and are committed to fostering ample opportunities for career advancement. Get a glimpse into our culture here :

Benefits Snapshot

All qualified applicants will receive due consideration for employment without regard to personal characteristics or membership in any group protected by federal, state, or local law to include Veteran or disability status. DCG does not tolerate discrimination or harassment of any kind in the workplace, and we are committed to fostering a corporate culture that respects and values differences of thought informed by unique experiences.

If you are a person with a disability needing assistance with the application process, please contact hr@dcgcommunications.com.