Talent.com
Assistant Manager
Assistant ManagerPlanet Fitness • Covington, KY, US
Assistant Manager

Assistant Manager

Planet Fitness • Covington, KY, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Assistant Manager

The Assistant Manager is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a "Judgement Free" member experience. Assistant Managers will assist in the hiring, firing, and the training process for all employees and will be responsible for leading the team in a positive, motivation manner with a continuous focus on employee development. Assistant Managers will also be responsible for ensuring a financially successful club. This position will regularly direct all front desk personnel.

Daily Staff Management Duties :

  • Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
  • Lead a team through systems and operations to achieve common goals.
  • Assist in preparation of all HR related forms in a timely manner.
  • Work with Club Manager to resolve employee issues or concerns in a professional manner.
  • Assist Club Manager in disciplinary / termination activities.
  • Provide backup support for any employee who is absent.
  • Uphold the integrity and security of staff files and sensitive company documents.
  • Be a brand ambassador by leading a Judgement Free lifestyle.
  • Responsible in assisting Club Manager in the training and development of staff to include providing day to day coaching of all staff.
  • Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.

Customer Service / Front Desk Activities :

  • Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed.
  • Answer phones in a friendly manner and professionally assist callers.
  • Give tours, sign up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to members questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the POS systems.
  • Assist in emergency medical situations.
  • Uphold rules and policies in the facility.
  • Detailing tanning beds / acrylics / vents on a weekly basis.
  • Counting and tracking inventory on a weekly basis.
  • Running all necessary reports on a daily basis.
  • Lead by example and maintain consistent accountability.
  • Communicate effectively and clearly between all staff members.

    • Member Accounts :

  • Utilize Datatrak to assist with updating barcodes, change of address and billing or payment questions.
  • Properly submit refund proposals.
  • Create new memberships.
  • Uphold integrity and security with member documents and sensitive information at all times.

    • Club Cleanliness and Maintenance :

  • Keep front desk area as well as the lobby clean and orderly.
  • Regular facility cleaning and upkeep.
  • Regular cleaning of equipment and tanning units.
  • Ensure restrooms are clean, stocked, and clutter free by creating and following a routine cleaning schedule.
  • Accurate completion of daily and weekly cleaning responsibilities.
  • Oversee the safety of employees, members, and club. Report repairs to the Director of Operations as well as assigned maintenance technician in a timely manner.

    • Miscellaneous :

  • Oversee the ordering of club supplies using a specific budget base on club requirements.
  • Track key performance indicators such as guest counts, cancels, and info calls.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Assist in the completion of recorded info call inspections.
  • Actively participate in growth and development opportunities.
  • Successfully partner with team members and senior leadership.

    • Qualification / Skills :

  • One year of customer service experience is preferred.
  • High school diploma / GED equivalent required.
  • Must be 18 years or older.
  • CPR certification required.
  • Superior problem solving skills.
  • Exceptional leadership and diplomacy skills.
  • Be a representative of the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
  • Must be willing to occasionally travel for training and to support other locations.
  • This position may require overtime, weekends, evenings, and holidays. Must be flexible.

    • Physical Demands :

  • Continual standing and walking during shifts.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift 75 pounds.
  • Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
  • Employee must never put themselves under any equipment.
    • [job_alerts.create_a_job]

    Assistant Manager • Covington, KY, US

    [internal_linking.related_jobs]
    Assistant Manager

    Assistant Manager

    KY Staffing • Cincinnati, OH, US
    [job_card.full_time]
    Take the lead at the center of where it all happens our retail stores.With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team and ensur...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Store Manager

    Assistant Store Manager

    Aritzia • Cincinnati, OH, US
    [job_card.full_time]
    The mission of the Store Management Department is to lead our specialized teams to sell clothes and deliver world-class experiences. Aritzia is growing, and our Store Management team is growing with...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Assistant Manager

    Assistant Manager

    4927 Panera Bread Buttermilk Pike DT • 41017, KY, US
    [job_card.full_time]
    Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals— and help others do the same? If so, then Panera is for you! We do everything possible to ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Store Manager- Fairfield

    Assistant Store Manager- Fairfield

    TD Bank • Fairfield, Ohio, USA
    [job_card.full_time]
    Fairfield New Jersey United States of America.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining fe...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Manager

    Assistant Manager

    Foot Locker • Cincinnati, OH, US
    [job_card.full_time]
    Are you a leader? Can you assist in leading a team that works to create efficiencies for the store including supporting the Operations Manager to provide a premium store experience consisting of em...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Manager

    Assistant Manager

    Dine Brands Global • Florence, KY, United States
    [job_card.full_time]
    Houston Rd Florence, KY 41042 .NYSE : DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands. With over 3,500 restaurants ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Manager

    Assistant Manager

    Checkers & Rally's • FLORENCE, KY, US
    [job_card.full_time]
    At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will assist the General Manager with executing the restaurant ...[show_more]
    [last_updated.last_updated_30]
    Assistant Manager

    Assistant Manager

    Kentucky Staffing • Florence, KY, US
    [job_card.full_time]
    Take the lead at the center of where it all happens our retail stores.With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team and ensur...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Manager

    Assistant Manager

    TP Ohio One LLC • Florence, Kentucky, United States, 41042
    [job_card.full_time]
    This job requires the Manager to direct the work of other store employees in order to create and maintain a profitable store environment that provides best-in-class service, hospitality, and food a...[show_more]
    [last_updated.last_updated_30]
    Assistant Manager (P1-1365032-1)

    Assistant Manager (P1-1365032-1)

    Panda Restaurant Group • Cincinnati, OH, US
    [job_card.full_time]
    Are you craving a career with an industry leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal devel...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Manager

    Assistant Manager

    Long John Silvers • Cincinnati, OH, US
    [job_card.full_time]
    Are you passionate about delivering exceptional customer service and leading a dynamic team to success? Do you have a love for delicious, sustainably-caught seafood?. Long John Silver's, a renowned ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Manager(02377) - 3250 Brotherton Road

    Assistant Manager(02377) - 3250 Brotherton Road

    Domino's Pizza • Cincinnati, OH, US
    [job_card.full_time]
    At Domino's Pizza, we're searching for top candidates who are adaptable, self-motivated, and have a passion for customer service. Learn and sharpen your business skills as a Manager for Domino's Piz...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Manager

    Assistant Manager

    Palm Beach Tan • Burlington, KY, US
    [job_card.full_time]
    Palm Beach Tan offers tremendous opportunities to grow and create an amazing career.We're looking for bright, passionate and fun individuals to join our team. If this sounds like you, we'd love to h...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Manager I

    Assistant Manager I

    Ohio Staffing • Hamilton, OH, US
    [job_card.part_time]
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following : .Assist with sto...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Manager, Acquisition

    Assistant Manager, Acquisition

    DraftKings • Cincinnati, OH, US
    [job_card.full_time]
    As Assistant Manager, VIP Acquisition you'll lead a team focused on engaging high-value players through compliant lead generation efforts. In this role, you'll coach and manage a team who source and...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Manager

    Assistant Manager

    Altitude Trampoline Park • Cincinnati, OH, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We believe in celebrating life's moments together.We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and celebration g...[show_more]
    [last_updated.last_updated_30]
    Assistant Manager

    Assistant Manager

    Panera • Ft Mitchell, KY, US
    [job_card.full_time]
    Provide Assistant Manager services in learn more about this role and apply.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Manager

    Assistant Manager

    Checkers / Rally's • Cincinnati, OH, US
    [job_card.full_time]
    At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests.As a member of the Corporate Field Operations team you will assist the General Manager wit...[show_more]
    [last_updated.last_updated_30] • [promoted]