Payment Processing Associate

Job Description

Job Description

Bankers' Bank is a fast-growing, state-chartered financial institution with over $1.5 billion in assets committed to assisting community banks with their payments and financial service needs for over 40 years. In addition to specializing in providing correspondent banking products and services to community banks we also provide bank holding company loans, commercial lending, leasing, secondary mortgage products, cash letter / cash management, investment trading, safekeeping and portfolio accounting, correspondent credit services, international services, bank card products, and risk management solutions. Bankers' Bank has offices in Madison, WI, Des Moines, IA, Chicago, IL, Indianapolis, IN, and Dublin OH.

Bankers' Bank is seeking an engaging, professional Payment Processing Associate to join our team in the Payments & Cash Management department of our Madison, WI headquarters office. This position provides banker to banker customer support to our community bank partners throughout the upper Midwest, enhancing customer relationships through system support, daily transactions, and prompt, professional attention to customer needs.

Position Functions : Customer Service :

• Provide excellent customer phone support using proprietary programs for assistance
• Maintain customer relationships including documenting interactions and correspondence
• Complete customer correspondence requests received via email or physical mail
• Be knowledgeable of the products and services offered within department and bank wide

Payment Processing Production :

Ideal candidates will possess experience providing outstanding professional customer service and hold an Associate degree or equivalent combination of education and experience sufficient to perform the position functions of the job. Previous banking experience is a plus along with possible Accredited Automated Clearing House Professional (AAP) designation along with proficiency in Word, Excel, Outlook and adeptness in learning proprietary systems.