Content Technician

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free uniforms
• Health insurance
• Help or transport service
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Relocation bonus
• Stock options plan
• Training & development
• Vision insurance
• Wellness resources

Content Technician


SERVPRO of South Frisco is seeking a reliable and detail-oriented Content Technician to support contents restoration operations on residential and commercial loss sites. This role is responsible for assisting with pack-outs and pack-backs, cleaning and inventorying customer belongings, and ensuring SERVPROs high standards of quality, safety, and customer service are met.

Key Responsibilities


Contents Restoration Operations

• Perform contents restoration tasks including pack-outs, cleaning, storage, and pack-backs
  
  
• Assess damaged contents and follow appropriate restoration methods as directed
  
  
• Accurately inventory, label, document, and photograph customer belongings
  
  
• Assist with contents cleaning (on-site and off-site), deodorization, and storage procedures
  
  
• Handle customer contents with care and help return items to pre-loss condition whenever possible
  
  

Team Support

• Work closely with supervisors and team members to complete jobs efficiently
  
  
• Follow daily work assignments and meet productivity expectations
  
  
• Comply with SERVPRO standards, safety protocols, and company policies
  
  
• Communicate effectively with team members regarding job progress and needs
  
  

Customer Service

• Interact professionally and empathetically with customers during stressful situations
  
  
• Answer basic customer questions regarding contents handling and restoration processes
  
  
• Represent the SERVPRO brand positively on every job site
  
  

Documentation & Compliance

• Complete job documentation accurately and on time (inventory lists, job notes, photos)
  
  
• Coordinate with production management and office staff as needed
  
  
• Perform work in accordance with industry standards (IICRC guidelines when applicable)
  
  

Safety & Equipment

• Follow all safety procedures and properly use required PPE
  
  
• Assist in maintaining contents cleaning equipment, vehicles, and storage areas
  
  
• Report equipment issues or safety concerns promptly
  
  

Qualifications

• High school diploma or equivalent (required)
  
  
• Previous experience in contents restoration, moving, warehousing, or cleaning preferred
  
  
• Strong organizational and time-management skills
  
  
• Ability to lift, carry, and move contents (up to 50 lbs)
  
  
• Valid drivers license with a clean driving record
  
  
• Comfortable using mobile apps, inventory systems, and basic computer programs
  
  

Skills & Attributes

• Strong attention to detail
  
  
• Excellent communication and customer service skills
  
  
• Ability to manage multiple tasks and meet deadlines
  
  
• Problem-solving mindset
  
  
• Professional, dependable, and team-oriented
  
  

Work Environment

• On-call availability may be required for emergency response
  
  
• Work performed in residential and commercial properties affected by water, fire, or mold damage
  
  

Why Join SERVPRO of South Frisco?

• Opportunity for growth within a respected restoration franchise
  
  
• Hands-on role with a supportive team
  
  
• Meaningful work helping customers recover after disasters