Customer Success ManagerVirtualVocations • Buffalo, New York, United States
Customer Success Manager
VirtualVocations • Buffalo, New York, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Client Success Manager.
Key Responsibilities
Serve as the primary partner for a portfolio of SMB clients, driving adoption, retention, and measurable business outcomes
Analyze client performance data and deliver strategic recommendations for digital marketing and campaign execution
Lead onboarding, quarterly reviews, and ongoing success planning while collaborating cross-functionally to enhance client experience
Required Qualifications
3+ years of Customer Success or Account Management experience in a SaaS environment
Proven background in digital marketing, including campaign optimization and customer engagement strategies
Hands-on experience with email and SMS marketing platforms and CRM systems such as Salesforce
Strong program management skills, capable of leading projects from planning through execution
Experience in e-commerce, digital marketing, or highly regulated industries is strongly preferred
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Customer Manager • Buffalo, New York, United States
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