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Customer Success Manager
Customer Success ManagerVirtualVocations • Buffalo, New York, United States
Customer Success Manager

Customer Success Manager

VirtualVocations • Buffalo, New York, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Customer Success Manager (Mid-Market).

Key Responsibilities

Develop strong relationships with customers and guide them through a positive post-sales experience

Partner with sales on customer renewals and identify upsell and cross-sell opportunities

Monitor customer risk, champion their needs, and conduct regular executive business reviews

Required Qualifications

3+ years of experience in Customer Success, Account Management, or a similar client-facing role in a SaaS cybersecurity company

2+ years managing a book of business with an average ARR of $170,000+

Solid understanding of cybersecurity concepts and industry trends

Strong data analysis skills to review customer metrics and measure KPIs

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Customer Manager • Buffalo, New York, United States

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