Customer Engineer

Job Description

Job Description

Who We Are :

Founded in 2018 and headquartered in Columbus, Ohio, Foxen provides innovative insurance compliance solutions and financial services for the mutual benefit of property owners, managers, and residents in multifamily real estate. Foxen is comprised of technologists and developers, insurance and finance professionals, and property management industry veterans. We leverage extensive expertise and collaboration to deliver technology-driven solutions that seamlessly meet the needs of our customers. Foxen’s products revolutionize flawed and antiquated processes, while simultaneously creating property revenue and financial wellness for residents.

Foxen earned a spot on Inc.’s 2025 Best Places to Work list - a proud reflection of the culture we’re building as we grow. We’re scaling fast and looking for people who want to be part of something exciting. Meet the team at foxen.com / about-us.

Role Overview :

As a Customer Engineer on Foxen’s Technical Services team, you’ll bridge data science, technical support, and configuration to enhance the reliability, performance, and impact of Foxen’s customer-facing platforms. This role combines analytical problem-solving with hands-on technical work, ensuring our products and processes deliver an exceptional experience for customers and internal teams alike.

You’ll analyze data to uncover trends and insights, troubleshoot complex issues across Foxen’s portals, and configure systems to meet evolving business and customer needs. The ideal candidate thrives at the intersection of data, technology, and service—using technical expertise and curiosity to drive measurable outcomes.

What You'll Do :

• Analyze customer and system data to identify patterns, trends, and opportunities for improvement.
• Develop reports and visualizations that provide actionable insights to Customer Success, Implementation, and Engineering teams.
• Build and maintain analytical models that enhance support efficiency and predict potential technical or customer experience issues.
• Ensure data accuracy and consistency across internal systems and integrations.
• Serve as a key  technical escalation point  for Customer Success and Implementation teams.
• Diagnose and resolve complex technical issues across Foxen’s platforms.
• Create, manage, and own  integration  and  production support  tickets from initiation to resolution.
• Collaborate with engineering teams to identify and address underlying technical or process issues.
• Communicate technical findings and solutions clearly to both technical and non-technical stakeholders.
• Configure and manage key system settings, such as  auto charges , integrations, and client-specific platform customizations.
• Partner with Implementation Engineers to support smooth onboarding and deployment processes.
• Perform other duties as assigned in support of the Technical Services mission.

What You Bring :

What We Offer :

As a Customer Engineer, you will receive a competitive annual salary, bonus opportunities, and a robust benefits package. Our benefits include your choice of three health insurance plans, dental, vision, short-term disability, long-term disability, HSA accounts with company match, company paid and voluntary life and AD&D insurance, FSA-Dependent Care Accounts, Paid Time Off, paid holidays, and a 401k with 4% company match. This is a full-time position reporting to the Senior Director of Implementation & Customer Success.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.