Customer Service Representative (Lehi)Russell Tobin • Lehi, UT, United States
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Customer Service Representative (Lehi)
Russell Tobin • Lehi, UT, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.part_time]
[job_card.job_description]Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service Ability to learn new software programs and adapt quickly to new processes You are technologically savvy Maintain composure and compassion when balancing a high volume of tasks 1+ years of experience in a fast paced work environment 1+ years experience in customer-facing role Bilingual (English / Spanish) is a plus Prior healthcare experience High School Diploma / Bachelor's or Associate's degree preferred
Job title : Member Advocate
Location : Lehi, UT
Duration : 3months / Part Time Any time in between 09-04pm (22.5 hours in a week)
Pay rate : $19 / hr - $19.35 / hour
Job Description :
This role includes 1.5 weeks of training to prepare you for success.
As a Member Advocate Contractor, youll be the first point of contact to members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.
What you'll do :
- Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
- Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
- Support and cultivate office culture that aligns values and incorporates the outstanding aspects of the team
- Reporting into a Team Lead, this will be an essential role at Collective Health
Your skills include :
Nice to have :
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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Customer Service Representative • Lehi, UT, United States
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