INTERNATIONAL OPERATIONS COORDINATOR II

Customer Service Representative

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.

Major Duties and Responsibilities :

• Resolves problems and communicates solutions or requested information to the customer.
• Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
• Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
• Uses a customer relationship application or database to record activities and research product information.
• Directed in several aspects of the work.
• Comply with the requirements of the company's Quality Management System.

Required Skills, Experience, and Education :

Desired Skills, Experience, and Education :

Physical Requirements :

Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.

Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.