Associate Site Reliability Engineer

Job Summary

The purpose of the Associate Software Engineer position is to provide technical assistance directly to clients and assist in the development of processes, tools, and reports that will support the Product Support department in meeting its goals and objectives. The ideal candidate will be a strong troubleshooter with knowledge of Microsoft TSQL, C++, C#, and ASP.NET, and be able to suggest innovative solutions to complex problems. The position requires an understanding of relational databases and fundamentals of systems software design. In addition, the individual must be a self-starter with good communication and documentation skills.

This position is within an energetic, social team environment that encourages knowledge sharing and teamwork. Our employee workspaces include dual widescreen monitors and ergonomic furniture for increased productivity. A casual dress code ensures you'll feel comfortable and productive.

Responsibilities

• Provide high quality, timely responses to customer inquiries and application issues.
• Triage high profile production issues and recommend and\or execute a course of action for resolution
• Facilitate effective team interaction and leverages the skills within the team to maximize success.
• Learn to debug issues in a variety of environments, including C++, C#, XML, .NET, and SQL
• Completes other projects as assigned.
• Partner with Client Success and Solutions Management to resolve client issues as efficiently as possible.
• Partner with Development teams on identifying and triaging defects and potential product improvements.
• Utilize time management and organizational skills to manage an ever-changing volume and set of priorities and tasks.
• Deliver the highest quality support for nThrive products, with a focus on client success and satisfaction.
• Identify process improvement opportunities of current software programs to optimize operational performance and efficiency for internal and external customers.

Requirements

Preferred

Preferred Technical skills :

Physical Requirements

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com / why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

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Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO

FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

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